Electronic commerce is very important to business processes. This is because it generally provides new ways and opportunities for organizations to broaden their participation into new markets. Despite these numerous contribution there still lots of challenges confronting SMEs in the application of electronic commerce because they are small and are challenged by lack of adequate resources and training, inadequate infrastructure, lack of push from the supply chain, lack of vision and a persistent poor security measure. The major objective of the study is to investigate the impact of electronic commerce applications on business process in small and medium scale enterprises in Nigeria, with specific reference to Yola and Jalingo in Adamawa and Taraba State Respectively. The survey design was adopted for the study. The primary data were collected through structured questionnaires administered to sixty five (65) SMEs that were stratified randomly selected. The data collected were analysed using regression analysis to test the relationship among the variables. An analysis of variance was used to test the hypothesis. The results of the study signify that the electronic commerce applications have a significant and positive impact on business process in electronic payment system, customer support service, order and delivery, marketing, and advertising. Also, findings showed that majority of the firms were faced with unpredictable electricity supply. The study recommends that the organisation and government should formulate good strategies to implement e-commerce into their structure and as the business environment changes; organisation should change as well in accordance with the dynamics, complex and turbulent business environment.
| Published in | American Journal of Theoretical and Applied Business (Volume 2, Issue 3) |
| DOI | 10.11648/j.ajtab.20160203.12 |
| Page(s) | 20-27 |
| Creative Commons |
This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited. |
| Copyright |
Copyright © The Author(s), 2016. Published by Science Publishing Group |
SMEs, E-commerce, Information, Management, Operational, Support Service
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APA Style
Stephen Pembi. (2016). The Impact of Electronic Commerce Application on Business Process in Small and Medium Scale Enterprises in Adamawa and Taraba States-Nigeria. American Journal of Theoretical and Applied Business, 2(3), 20-27. https://doi.org/10.11648/j.ajtab.20160203.12
ACS Style
Stephen Pembi. The Impact of Electronic Commerce Application on Business Process in Small and Medium Scale Enterprises in Adamawa and Taraba States-Nigeria. Am. J. Theor. Appl. Bus. 2016, 2(3), 20-27. doi: 10.11648/j.ajtab.20160203.12
AMA Style
Stephen Pembi. The Impact of Electronic Commerce Application on Business Process in Small and Medium Scale Enterprises in Adamawa and Taraba States-Nigeria. Am J Theor Appl Bus. 2016;2(3):20-27. doi: 10.11648/j.ajtab.20160203.12
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Download@article{10.11648/j.ajtab.20160203.12,
author = {Stephen Pembi},
title = {The Impact of Electronic Commerce Application on Business Process in Small and Medium Scale Enterprises in Adamawa and Taraba States-Nigeria},
journal = {American Journal of Theoretical and Applied Business},
volume = {2},
number = {3},
pages = {20-27},
doi = {10.11648/j.ajtab.20160203.12},
url = {https://doi.org/10.11648/j.ajtab.20160203.12},
eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajtab.20160203.12},
abstract = {Electronic commerce is very important to business processes. This is because it generally provides new ways and opportunities for organizations to broaden their participation into new markets. Despite these numerous contribution there still lots of challenges confronting SMEs in the application of electronic commerce because they are small and are challenged by lack of adequate resources and training, inadequate infrastructure, lack of push from the supply chain, lack of vision and a persistent poor security measure. The major objective of the study is to investigate the impact of electronic commerce applications on business process in small and medium scale enterprises in Nigeria, with specific reference to Yola and Jalingo in Adamawa and Taraba State Respectively. The survey design was adopted for the study. The primary data were collected through structured questionnaires administered to sixty five (65) SMEs that were stratified randomly selected. The data collected were analysed using regression analysis to test the relationship among the variables. An analysis of variance was used to test the hypothesis. The results of the study signify that the electronic commerce applications have a significant and positive impact on business process in electronic payment system, customer support service, order and delivery, marketing, and advertising. Also, findings showed that majority of the firms were faced with unpredictable electricity supply. The study recommends that the organisation and government should formulate good strategies to implement e-commerce into their structure and as the business environment changes; organisation should change as well in accordance with the dynamics, complex and turbulent business environment.},
year = {2016}
}
TY - JOUR T1 - The Impact of Electronic Commerce Application on Business Process in Small and Medium Scale Enterprises in Adamawa and Taraba States-Nigeria AU - Stephen Pembi Y1 - 2016/12/05 PY - 2016 N1 - https://doi.org/10.11648/j.ajtab.20160203.12 DO - 10.11648/j.ajtab.20160203.12 T2 - American Journal of Theoretical and Applied Business JF - American Journal of Theoretical and Applied Business JO - American Journal of Theoretical and Applied Business SP - 20 EP - 27 PB - Science Publishing Group SN - 2469-7842 UR - https://doi.org/10.11648/j.ajtab.20160203.12 AB - Electronic commerce is very important to business processes. This is because it generally provides new ways and opportunities for organizations to broaden their participation into new markets. Despite these numerous contribution there still lots of challenges confronting SMEs in the application of electronic commerce because they are small and are challenged by lack of adequate resources and training, inadequate infrastructure, lack of push from the supply chain, lack of vision and a persistent poor security measure. The major objective of the study is to investigate the impact of electronic commerce applications on business process in small and medium scale enterprises in Nigeria, with specific reference to Yola and Jalingo in Adamawa and Taraba State Respectively. The survey design was adopted for the study. The primary data were collected through structured questionnaires administered to sixty five (65) SMEs that were stratified randomly selected. The data collected were analysed using regression analysis to test the relationship among the variables. An analysis of variance was used to test the hypothesis. The results of the study signify that the electronic commerce applications have a significant and positive impact on business process in electronic payment system, customer support service, order and delivery, marketing, and advertising. Also, findings showed that majority of the firms were faced with unpredictable electricity supply. The study recommends that the organisation and government should formulate good strategies to implement e-commerce into their structure and as the business environment changes; organisation should change as well in accordance with the dynamics, complex and turbulent business environment. VL - 2 IS - 3 ER -
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