Assessing Customer Satisfaction on Service Delivery of Cooperative Bank of Oromiya Nekemte Branch

Hunde Emiru Abeku

doi:doi:10.11648/j.ajtab.20220803.13

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Assessing Customer Satisfaction on Service Delivery of Cooperative Bank of Oromiya Nekemte Branch

Hunde Emiru Abeku

Published in American Journal of Theoretical and Applied Business (Volume 8, Issue 3)

Received: 6 August 2022 Accepted: 3 September 2022 Published: 27 September 2022

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Abstract

Service is any act or performance that one party can offer to another that is essentially intangible and will not fault in ownership of anything. Customer is a person or an organization that buy goods or service either to save for profit or to use for personnel consumption. Customer satisfaction is a person feeling of pleasure or disappointment resulting from company service perceived out comes in relation to his/her expectation. The main objective of the study is to assess customer satisfaction on service delivery of Cooperative bank of Oromia Nekemte branch. The target population of this study would be both client and employees of the banks. Out of 60 employees of Cooperative bank of oromia Nekemte branch the researcher was select and from its customer the researcher was select 50 customers from 1500 and the researcher used judgmental probability sampling techniques as a sample methods to get relevant information from banks customer and employees under study. Judgmental non probability sampling techniques was used more because of low cost and less time. In this study descriptive research design was used because the study describes is to investigate the reason to asset fixed management and accounting practice in the organization. The researcher have been collect data from both structured questionnaires for both employees and customer while secondary data was collected from the banks reports broaches bulletins etc. The questionnaires would incorporate both closed and open ended question.

Published in	American Journal of Theoretical and Applied Business (Volume 8, Issue 3)
DOI	10.11648/j.ajtab.20220803.13
Page(s)	50-61
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2022. Published by Science Publishing Group

Keywords

Customer Satisfaction, Bank Investment, Service Delivery

References

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APA Style

Hunde Emiru Abeku. (2022). Assessing Customer Satisfaction on Service Delivery of Cooperative Bank of Oromiya Nekemte Branch. American Journal of Theoretical and Applied Business, 8(3), 50-61. https://doi.org/10.11648/j.ajtab.20220803.13

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ACS Style

Hunde Emiru Abeku. Assessing Customer Satisfaction on Service Delivery of Cooperative Bank of Oromiya Nekemte Branch. Am. J. Theor. Appl. Bus. 2022, 8(3), 50-61. doi: 10.11648/j.ajtab.20220803.13

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AMA Style

Hunde Emiru Abeku. Assessing Customer Satisfaction on Service Delivery of Cooperative Bank of Oromiya Nekemte Branch. Am J Theor Appl Bus. 2022;8(3):50-61. doi: 10.11648/j.ajtab.20220803.13

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@article{10.11648/j.ajtab.20220803.13,
  author = {Hunde Emiru Abeku},
  title = {Assessing Customer Satisfaction on Service Delivery of Cooperative Bank of Oromiya Nekemte Branch},
  journal = {American Journal of Theoretical and Applied Business},
  volume = {8},
  number = {3},
  pages = {50-61},
  doi = {10.11648/j.ajtab.20220803.13},
  url = {https://doi.org/10.11648/j.ajtab.20220803.13},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajtab.20220803.13},
  abstract = {Service is any act or performance that one party can offer to another that is essentially intangible and will not fault in ownership of anything. Customer is a person or an organization that buy goods or service either to save for profit or to use for personnel consumption. Customer satisfaction is a person feeling of pleasure or disappointment resulting from company service perceived out comes in relation to his/her expectation. The main objective of the study is to assess customer satisfaction on service delivery of Cooperative bank of Oromia Nekemte branch. The target population of this study would be both client and employees of the banks. Out of 60 employees of Cooperative bank of oromia Nekemte branch the researcher was select and from its customer the researcher was select 50 customers from 1500 and the researcher used judgmental probability sampling techniques as a sample methods to get relevant information from banks customer and employees under study. Judgmental non probability sampling techniques was used more because of low cost and less time. In this study descriptive research design was used because the study describes is to investigate the reason to asset fixed management and accounting practice in the organization. The researcher have been collect data from both structured questionnaires for both employees and customer while secondary data was collected from the banks reports broaches bulletins etc. The questionnaires would incorporate both closed and open ended question.},
 year = {2022}
}

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TY  - JOUR
T1  - Assessing Customer Satisfaction on Service Delivery of Cooperative Bank of Oromiya Nekemte Branch
AU  - Hunde Emiru Abeku
Y1  - 2022/09/27
PY  - 2022
N1  - https://doi.org/10.11648/j.ajtab.20220803.13
DO  - 10.11648/j.ajtab.20220803.13
T2  - American Journal of Theoretical and Applied Business
JF  - American Journal of Theoretical and Applied Business
JO  - American Journal of Theoretical and Applied Business
SP  - 50
EP  - 61
PB  - Science Publishing Group
SN  - 2469-7842
UR  - https://doi.org/10.11648/j.ajtab.20220803.13
AB  - Service is any act or performance that one party can offer to another that is essentially intangible and will not fault in ownership of anything. Customer is a person or an organization that buy goods or service either to save for profit or to use for personnel consumption. Customer satisfaction is a person feeling of pleasure or disappointment resulting from company service perceived out comes in relation to his/her expectation. The main objective of the study is to assess customer satisfaction on service delivery of Cooperative bank of Oromia Nekemte branch. The target population of this study would be both client and employees of the banks. Out of 60 employees of Cooperative bank of oromia Nekemte branch the researcher was select and from its customer the researcher was select 50 customers from 1500 and the researcher used judgmental probability sampling techniques as a sample methods to get relevant information from banks customer and employees under study. Judgmental non probability sampling techniques was used more because of low cost and less time. In this study descriptive research design was used because the study describes is to investigate the reason to asset fixed management and accounting practice in the organization. The researcher have been collect data from both structured questionnaires for both employees and customer while secondary data was collected from the banks reports broaches bulletins etc. The questionnaires would incorporate both closed and open ended question.
VL  - 8
IS  - 3
ER  -

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Author Information

Hunde Emiru Abeku

Department of Business Administration, Faculty of Business and Economics, Rift Valley University, Nekemte, Ethiopia

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APA Style

Hunde Emiru Abeku. (2022). Assessing Customer Satisfaction on Service Delivery of Cooperative Bank of Oromiya Nekemte Branch. American Journal of Theoretical and Applied Business, 8(3), 50-61. https://doi.org/10.11648/j.ajtab.20220803.13

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ACS Style

Hunde Emiru Abeku. Assessing Customer Satisfaction on Service Delivery of Cooperative Bank of Oromiya Nekemte Branch. Am. J. Theor. Appl. Bus. 2022, 8(3), 50-61. doi: 10.11648/j.ajtab.20220803.13

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AMA Style

Hunde Emiru Abeku. Assessing Customer Satisfaction on Service Delivery of Cooperative Bank of Oromiya Nekemte Branch. Am J Theor Appl Bus. 2022;8(3):50-61. doi: 10.11648/j.ajtab.20220803.13

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@article{10.11648/j.ajtab.20220803.13,
  author = {Hunde Emiru Abeku},
  title = {Assessing Customer Satisfaction on Service Delivery of Cooperative Bank of Oromiya Nekemte Branch},
  journal = {American Journal of Theoretical and Applied Business},
  volume = {8},
  number = {3},
  pages = {50-61},
  doi = {10.11648/j.ajtab.20220803.13},
  url = {https://doi.org/10.11648/j.ajtab.20220803.13},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajtab.20220803.13},
  abstract = {Service is any act or performance that one party can offer to another that is essentially intangible and will not fault in ownership of anything. Customer is a person or an organization that buy goods or service either to save for profit or to use for personnel consumption. Customer satisfaction is a person feeling of pleasure or disappointment resulting from company service perceived out comes in relation to his/her expectation. The main objective of the study is to assess customer satisfaction on service delivery of Cooperative bank of Oromia Nekemte branch. The target population of this study would be both client and employees of the banks. Out of 60 employees of Cooperative bank of oromia Nekemte branch the researcher was select and from its customer the researcher was select 50 customers from 1500 and the researcher used judgmental probability sampling techniques as a sample methods to get relevant information from banks customer and employees under study. Judgmental non probability sampling techniques was used more because of low cost and less time. In this study descriptive research design was used because the study describes is to investigate the reason to asset fixed management and accounting practice in the organization. The researcher have been collect data from both structured questionnaires for both employees and customer while secondary data was collected from the banks reports broaches bulletins etc. The questionnaires would incorporate both closed and open ended question.},
 year = {2022}
}

Copy | Download

TY  - JOUR
T1  - Assessing Customer Satisfaction on Service Delivery of Cooperative Bank of Oromiya Nekemte Branch
AU  - Hunde Emiru Abeku
Y1  - 2022/09/27
PY  - 2022
N1  - https://doi.org/10.11648/j.ajtab.20220803.13
DO  - 10.11648/j.ajtab.20220803.13
T2  - American Journal of Theoretical and Applied Business
JF  - American Journal of Theoretical and Applied Business
JO  - American Journal of Theoretical and Applied Business
SP  - 50
EP  - 61
PB  - Science Publishing Group
SN  - 2469-7842
UR  - https://doi.org/10.11648/j.ajtab.20220803.13
AB  - Service is any act or performance that one party can offer to another that is essentially intangible and will not fault in ownership of anything. Customer is a person or an organization that buy goods or service either to save for profit or to use for personnel consumption. Customer satisfaction is a person feeling of pleasure or disappointment resulting from company service perceived out comes in relation to his/her expectation. The main objective of the study is to assess customer satisfaction on service delivery of Cooperative bank of Oromia Nekemte branch. The target population of this study would be both client and employees of the banks. Out of 60 employees of Cooperative bank of oromia Nekemte branch the researcher was select and from its customer the researcher was select 50 customers from 1500 and the researcher used judgmental probability sampling techniques as a sample methods to get relevant information from banks customer and employees under study. Judgmental non probability sampling techniques was used more because of low cost and less time. In this study descriptive research design was used because the study describes is to investigate the reason to asset fixed management and accounting practice in the organization. The researcher have been collect data from both structured questionnaires for both employees and customer while secondary data was collected from the banks reports broaches bulletins etc. The questionnaires would incorporate both closed and open ended question.
VL  - 8
IS  - 3
ER  -

Copy | Download