Measuring Training Effectiveness Evidence from Ethiopian Ministry of Revenues

Moges Mengstu Kassaw

doi:doi:10.11648/j.hss.20241201.11

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Measuring Training Effectiveness Evidence from Ethiopian Ministry of Revenues

Moges Mengstu Kassaw

Published in Humanities and Social Sciences (Volume 12, Issue 1)

Received: 23 November 2023 Accepted: 26 December 2023 Published: 23 January 2024

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Abstract

If employees of the tax office receive inadequate training to fill knowledge and skill gaps, it will have a serious of negative impact on revenue collection. As a result, in addition to assessing the potential benefits and difficulties of the training, the tax office should be provide the training by identifying the gaps in knowledge, attitudes and skills among the employees of the tax office. This study attempts to investigate the effectiveness of the training provided by the Ministry of Revenues Training Center as well as to identify the gaps seen in the training and to indicate the solutions to solve them. The research was done through three Training Effectiveness (TREF) measures including satisfaction, learning performance, and behavioral change measures. Data were collected from employees who took training in 2021 through structured questioners and it was analyzed using structural equation modeling (SEM), confirmatory factor analysis (CFA). The study suggests that the were not given enough time to impart the necessary knowledge and skills; consequently, the institution ought to devote sufficient time and the training center must ensure that the training documents and modules it ought to be prepared in a way that can be utilized for trainees working after the preparation and the training place must be clear and contented. The TREF developed in this study can be utilized as a tool to evaluate the effectiveness of private and public sector training programs.

Published in	Humanities and Social Sciences (Volume 12, Issue 1)
DOI	10.11648/j.hss.20241201.11
Page(s)	1-12
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

Training Effectiveness, Reaction, Learning, Behavior, Structural Equation Modeling, CFA

References

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Kassaw, M. M. (2024). Measuring Training Effectiveness Evidence from Ethiopian Ministry of Revenues. Humanities and Social Sciences, 12(1), 1-12. https://doi.org/10.11648/j.hss.20241201.11

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ACS Style

Kassaw, M. M. Measuring Training Effectiveness Evidence from Ethiopian Ministry of Revenues. Humanit. Soc. Sci. 2024, 12(1), 1-12. doi: 10.11648/j.hss.20241201.11

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AMA Style

Kassaw MM. Measuring Training Effectiveness Evidence from Ethiopian Ministry of Revenues. Humanit Soc Sci. 2024;12(1):1-12. doi: 10.11648/j.hss.20241201.11

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@article{10.11648/j.hss.20241201.11,
  author = {Moges Mengstu Kassaw},
  title = {Measuring Training Effectiveness Evidence from Ethiopian Ministry of Revenues},
  journal = {Humanities and Social Sciences},
  volume = {12},
  number = {1},
  pages = {1-12},
  doi = {10.11648/j.hss.20241201.11},
  url = {https://doi.org/10.11648/j.hss.20241201.11},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.hss.20241201.11},
  abstract = {If employees of the tax office receive inadequate training to fill knowledge and skill gaps, it will have a serious of negative impact on revenue collection. As a result, in addition to assessing the potential benefits and difficulties of the training, the tax office should be provide the training by identifying the gaps in knowledge, attitudes and skills among the employees of the tax office. This study attempts to investigate the effectiveness of the training provided by the Ministry of Revenues Training Center as well as to identify the gaps seen in the training and to indicate the solutions to solve them. The research was done through three Training Effectiveness (TREF) measures including satisfaction, learning performance, and behavioral change measures. Data were collected from employees who took training in 2021 through structured questioners and it was analyzed using structural equation modeling (SEM), confirmatory factor analysis (CFA). The study suggests that the were not given enough time to impart the necessary knowledge and skills; consequently, the institution ought to devote sufficient time and the training center must ensure that the training documents and modules it ought to be prepared in a way that can be utilized for trainees working after the preparation and the training place must be clear and contented. The TREF developed in this study can be utilized as a tool to evaluate the effectiveness of private and public sector training programs.
},
 year = {2024}
}

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TY  - JOUR
T1  - Measuring Training Effectiveness Evidence from Ethiopian Ministry of Revenues
AU  - Moges Mengstu Kassaw
Y1  - 2024/01/23
PY  - 2024
N1  - https://doi.org/10.11648/j.hss.20241201.11
DO  - 10.11648/j.hss.20241201.11
T2  - Humanities and Social Sciences
JF  - Humanities and Social Sciences
JO  - Humanities and Social Sciences
SP  - 1
EP  - 12
PB  - Science Publishing Group
SN  - 2330-8184
UR  - https://doi.org/10.11648/j.hss.20241201.11
AB  - If employees of the tax office receive inadequate training to fill knowledge and skill gaps, it will have a serious of negative impact on revenue collection. As a result, in addition to assessing the potential benefits and difficulties of the training, the tax office should be provide the training by identifying the gaps in knowledge, attitudes and skills among the employees of the tax office. This study attempts to investigate the effectiveness of the training provided by the Ministry of Revenues Training Center as well as to identify the gaps seen in the training and to indicate the solutions to solve them. The research was done through three Training Effectiveness (TREF) measures including satisfaction, learning performance, and behavioral change measures. Data were collected from employees who took training in 2021 through structured questioners and it was analyzed using structural equation modeling (SEM), confirmatory factor analysis (CFA). The study suggests that the were not given enough time to impart the necessary knowledge and skills; consequently, the institution ought to devote sufficient time and the training center must ensure that the training documents and modules it ought to be prepared in a way that can be utilized for trainees working after the preparation and the training place must be clear and contented. The TREF developed in this study can be utilized as a tool to evaluate the effectiveness of private and public sector training programs.

VL  - 12
IS  - 1
ER  -

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Author Information

Moges Mengstu Kassaw

Department of Research and Development, Ministry of Revenues, Addis Ababa, Ethiopian

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APA Style

Kassaw, M. M. (2024). Measuring Training Effectiveness Evidence from Ethiopian Ministry of Revenues. Humanities and Social Sciences, 12(1), 1-12. https://doi.org/10.11648/j.hss.20241201.11

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ACS Style

Kassaw, M. M. Measuring Training Effectiveness Evidence from Ethiopian Ministry of Revenues. Humanit. Soc. Sci. 2024, 12(1), 1-12. doi: 10.11648/j.hss.20241201.11

Copy | Download

AMA Style

Kassaw MM. Measuring Training Effectiveness Evidence from Ethiopian Ministry of Revenues. Humanit Soc Sci. 2024;12(1):1-12. doi: 10.11648/j.hss.20241201.11

Copy | Download

@article{10.11648/j.hss.20241201.11,
  author = {Moges Mengstu Kassaw},
  title = {Measuring Training Effectiveness Evidence from Ethiopian Ministry of Revenues},
  journal = {Humanities and Social Sciences},
  volume = {12},
  number = {1},
  pages = {1-12},
  doi = {10.11648/j.hss.20241201.11},
  url = {https://doi.org/10.11648/j.hss.20241201.11},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.hss.20241201.11},
  abstract = {If employees of the tax office receive inadequate training to fill knowledge and skill gaps, it will have a serious of negative impact on revenue collection. As a result, in addition to assessing the potential benefits and difficulties of the training, the tax office should be provide the training by identifying the gaps in knowledge, attitudes and skills among the employees of the tax office. This study attempts to investigate the effectiveness of the training provided by the Ministry of Revenues Training Center as well as to identify the gaps seen in the training and to indicate the solutions to solve them. The research was done through three Training Effectiveness (TREF) measures including satisfaction, learning performance, and behavioral change measures. Data were collected from employees who took training in 2021 through structured questioners and it was analyzed using structural equation modeling (SEM), confirmatory factor analysis (CFA). The study suggests that the were not given enough time to impart the necessary knowledge and skills; consequently, the institution ought to devote sufficient time and the training center must ensure that the training documents and modules it ought to be prepared in a way that can be utilized for trainees working after the preparation and the training place must be clear and contented. The TREF developed in this study can be utilized as a tool to evaluate the effectiveness of private and public sector training programs.
},
 year = {2024}
}

Copy | Download

TY  - JOUR
T1  - Measuring Training Effectiveness Evidence from Ethiopian Ministry of Revenues
AU  - Moges Mengstu Kassaw
Y1  - 2024/01/23
PY  - 2024
N1  - https://doi.org/10.11648/j.hss.20241201.11
DO  - 10.11648/j.hss.20241201.11
T2  - Humanities and Social Sciences
JF  - Humanities and Social Sciences
JO  - Humanities and Social Sciences
SP  - 1
EP  - 12
PB  - Science Publishing Group
SN  - 2330-8184
UR  - https://doi.org/10.11648/j.hss.20241201.11
AB  - If employees of the tax office receive inadequate training to fill knowledge and skill gaps, it will have a serious of negative impact on revenue collection. As a result, in addition to assessing the potential benefits and difficulties of the training, the tax office should be provide the training by identifying the gaps in knowledge, attitudes and skills among the employees of the tax office. This study attempts to investigate the effectiveness of the training provided by the Ministry of Revenues Training Center as well as to identify the gaps seen in the training and to indicate the solutions to solve them. The research was done through three Training Effectiveness (TREF) measures including satisfaction, learning performance, and behavioral change measures. Data were collected from employees who took training in 2021 through structured questioners and it was analyzed using structural equation modeling (SEM), confirmatory factor analysis (CFA). The study suggests that the were not given enough time to impart the necessary knowledge and skills; consequently, the institution ought to devote sufficient time and the training center must ensure that the training documents and modules it ought to be prepared in a way that can be utilized for trainees working after the preparation and the training place must be clear and contented. The TREF developed in this study can be utilized as a tool to evaluate the effectiveness of private and public sector training programs.

VL  - 12
IS  - 1
ER  -

Copy | Download