Service is defined as economic activities that produce time, place, form, and/or psychological utility. It is intangible, perishable, created and consumed simultaneously [1]. Every product has some form of service [2]. Thus Service specification is necessary to get desired product and service from any purchase. In literature, there are different dimensions of services. In this article, services are classified into three categories: importance of service, expected quality from service and willingness to spend to get a service. Considering these areas, a metrics is developed that could help to identify expected service in terms of cost, importance & quality. Combined with internal and external measures of service, the matrix will also help to understand the features of potential supplier & service, take actionable strategy to get desired services and take effective service product purchase decision.
| Published in | International Journal of Business and Economics Research (Volume 7, Issue 2) |
| DOI | 10.11648/j.ijber.20180702.12 |
| Page(s) | 31-41 |
| Creative Commons |
This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited. |
| Copyright |
Copyright © The Author(s), 2018. Published by Science Publishing Group |
Service Specification, Service Features, Service Positioning Model, Procurement of Services
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APA Style
Sharfuddin Lisan. (2018). Service Specification Modelling for Procurement Decision Making. International Journal of Business and Economics Research, 7(2), 31-41. https://doi.org/10.11648/j.ijber.20180702.12
ACS Style
Sharfuddin Lisan. Service Specification Modelling for Procurement Decision Making. Int. J. Bus. Econ. Res. 2018, 7(2), 31-41. doi: 10.11648/j.ijber.20180702.12
AMA Style
Sharfuddin Lisan. Service Specification Modelling for Procurement Decision Making. Int J Bus Econ Res. 2018;7(2):31-41. doi: 10.11648/j.ijber.20180702.12
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Download@article{10.11648/j.ijber.20180702.12,
author = {Sharfuddin Lisan},
title = {Service Specification Modelling for Procurement Decision Making},
journal = {International Journal of Business and Economics Research},
volume = {7},
number = {2},
pages = {31-41},
doi = {10.11648/j.ijber.20180702.12},
url = {https://doi.org/10.11648/j.ijber.20180702.12},
eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijber.20180702.12},
abstract = {Service is defined as economic activities that produce time, place, form, and/or psychological utility. It is intangible, perishable, created and consumed simultaneously [1]. Every product has some form of service [2]. Thus Service specification is necessary to get desired product and service from any purchase. In literature, there are different dimensions of services. In this article, services are classified into three categories: importance of service, expected quality from service and willingness to spend to get a service. Considering these areas, a metrics is developed that could help to identify expected service in terms of cost, importance & quality. Combined with internal and external measures of service, the matrix will also help to understand the features of potential supplier & service, take actionable strategy to get desired services and take effective service product purchase decision.},
year = {2018}
}
TY - JOUR T1 - Service Specification Modelling for Procurement Decision Making AU - Sharfuddin Lisan Y1 - 2018/06/13 PY - 2018 N1 - https://doi.org/10.11648/j.ijber.20180702.12 DO - 10.11648/j.ijber.20180702.12 T2 - International Journal of Business and Economics Research JF - International Journal of Business and Economics Research JO - International Journal of Business and Economics Research SP - 31 EP - 41 PB - Science Publishing Group SN - 2328-756X UR - https://doi.org/10.11648/j.ijber.20180702.12 AB - Service is defined as economic activities that produce time, place, form, and/or psychological utility. It is intangible, perishable, created and consumed simultaneously [1]. Every product has some form of service [2]. Thus Service specification is necessary to get desired product and service from any purchase. In literature, there are different dimensions of services. In this article, services are classified into three categories: importance of service, expected quality from service and willingness to spend to get a service. Considering these areas, a metrics is developed that could help to identify expected service in terms of cost, importance & quality. Combined with internal and external measures of service, the matrix will also help to understand the features of potential supplier & service, take actionable strategy to get desired services and take effective service product purchase decision. VL - 7 IS - 2 ER -
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