Outsourcing IS services has been on the rise in developed as well as developing countries in the world. Despite the IS outsourcing trends seen over the past several years, some outsourcing experiences are failing. One frequently cited reason is the lack of previous research to address the effect of the client firms’ IT capabilities on the IS outsourcing success. In order to achieve the IS outsourcing success, firms hope also to have a flexible relationship with their external providers. The quality of the relationship between the client firm and the external provider may therefore be a key element of successful outsourcing. The objective of this research is firstly to identify the impact of the client firm’s IT capability on IS outsourcing success and secondly to clarify the role of the relationship quality between the client firm and the service providers in IS outsourcing success. To achieve this objective, a model is developed based on the literature review. Quantitative method based on a questionnaire survey is adopted for this research. We are interesting in the Tunisian banking sector characterized by a growing demand for the IS outsourcing. Data collected are analyzed by Structural Equation Modelling using PLS (Partial Least Squares) technique to test the research hypotheses. The results indicate that IT capability has no effect on IS outsourcing success and among the dimensions of the relationship quality, only the communication quality has a direct effect on outsourcing success.
| Published in | International Journal of Business and Economics Research (Volume 8, Issue 4) |
| DOI | 10.11648/j.ijber.20190804.12 |
| Page(s) | 170-179 |
| Creative Commons |
This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited. |
| Copyright |
Copyright © The Author(s), 2019. Published by Science Publishing Group |
IS Outsourcing Success, IT Capability, Relationship Quality, Tunisian Banking Sector, PLS
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APA Style
Hanène Trabelsi Ellouze, Jamil Chaabouni. (2019). The Effect of Client Firm’s IT Capability on IS Outsourcing Success in Tunisia: The Mediating Role of Relationship Quality. International Journal of Business and Economics Research, 8(4), 170-179. https://doi.org/10.11648/j.ijber.20190804.12
ACS Style
Hanène Trabelsi Ellouze; Jamil Chaabouni. The Effect of Client Firm’s IT Capability on IS Outsourcing Success in Tunisia: The Mediating Role of Relationship Quality. Int. J. Bus. Econ. Res. 2019, 8(4), 170-179. doi: 10.11648/j.ijber.20190804.12
AMA Style
Hanène Trabelsi Ellouze, Jamil Chaabouni. The Effect of Client Firm’s IT Capability on IS Outsourcing Success in Tunisia: The Mediating Role of Relationship Quality. Int J Bus Econ Res. 2019;8(4):170-179. doi: 10.11648/j.ijber.20190804.12
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Download@article{10.11648/j.ijber.20190804.12,
author = {Hanène Trabelsi Ellouze and Jamil Chaabouni},
title = {The Effect of Client Firm’s IT Capability on IS Outsourcing Success in Tunisia: The Mediating Role of Relationship Quality},
journal = {International Journal of Business and Economics Research},
volume = {8},
number = {4},
pages = {170-179},
doi = {10.11648/j.ijber.20190804.12},
url = {https://doi.org/10.11648/j.ijber.20190804.12},
eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijber.20190804.12},
abstract = {Outsourcing IS services has been on the rise in developed as well as developing countries in the world. Despite the IS outsourcing trends seen over the past several years, some outsourcing experiences are failing. One frequently cited reason is the lack of previous research to address the effect of the client firms’ IT capabilities on the IS outsourcing success. In order to achieve the IS outsourcing success, firms hope also to have a flexible relationship with their external providers. The quality of the relationship between the client firm and the external provider may therefore be a key element of successful outsourcing. The objective of this research is firstly to identify the impact of the client firm’s IT capability on IS outsourcing success and secondly to clarify the role of the relationship quality between the client firm and the service providers in IS outsourcing success. To achieve this objective, a model is developed based on the literature review. Quantitative method based on a questionnaire survey is adopted for this research. We are interesting in the Tunisian banking sector characterized by a growing demand for the IS outsourcing. Data collected are analyzed by Structural Equation Modelling using PLS (Partial Least Squares) technique to test the research hypotheses. The results indicate that IT capability has no effect on IS outsourcing success and among the dimensions of the relationship quality, only the communication quality has a direct effect on outsourcing success.},
year = {2019}
}
TY - JOUR T1 - The Effect of Client Firm’s IT Capability on IS Outsourcing Success in Tunisia: The Mediating Role of Relationship Quality AU - Hanène Trabelsi Ellouze AU - Jamil Chaabouni Y1 - 2019/07/02 PY - 2019 N1 - https://doi.org/10.11648/j.ijber.20190804.12 DO - 10.11648/j.ijber.20190804.12 T2 - International Journal of Business and Economics Research JF - International Journal of Business and Economics Research JO - International Journal of Business and Economics Research SP - 170 EP - 179 PB - Science Publishing Group SN - 2328-756X UR - https://doi.org/10.11648/j.ijber.20190804.12 AB - Outsourcing IS services has been on the rise in developed as well as developing countries in the world. Despite the IS outsourcing trends seen over the past several years, some outsourcing experiences are failing. One frequently cited reason is the lack of previous research to address the effect of the client firms’ IT capabilities on the IS outsourcing success. In order to achieve the IS outsourcing success, firms hope also to have a flexible relationship with their external providers. The quality of the relationship between the client firm and the external provider may therefore be a key element of successful outsourcing. The objective of this research is firstly to identify the impact of the client firm’s IT capability on IS outsourcing success and secondly to clarify the role of the relationship quality between the client firm and the service providers in IS outsourcing success. To achieve this objective, a model is developed based on the literature review. Quantitative method based on a questionnaire survey is adopted for this research. We are interesting in the Tunisian banking sector characterized by a growing demand for the IS outsourcing. Data collected are analyzed by Structural Equation Modelling using PLS (Partial Least Squares) technique to test the research hypotheses. The results indicate that IT capability has no effect on IS outsourcing success and among the dimensions of the relationship quality, only the communication quality has a direct effect on outsourcing success. VL - 8 IS - 4 ER -
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