Patient Satisfaction with Healthcare Service Delivery in an ART Treatment Centre in Nigeria

Osho Patrick Olanrewaju; Adepoju Omoseni Oyindamola; Joseph Oluyemi; Gbenga-Fabusiwa Funmilayo Joy; Oni Oluwatosin Idowu; Ojo Oladotun Ayotunde

doi:doi:10.11648/j.ijhpebs.20200602.13

Patient Satisfaction with Healthcare Service Delivery in an ART Treatment Centre in Nigeria

Osho Patrick Olanrewaju, Adepoju Omoseni Oyindamola, Joseph Oluyemi, Gbenga-Fabusiwa Funmilayo Joy, Oni Oluwatosin Idowu, Ojo Oladotun Ayotunde

Published in International Journal of HIV/AIDS Prevention, Education and Behavioural Science (Volume 6, Issue 2)

Received: 24 May 2020 Accepted: 13 July 2020 Published: 16 September 2020

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Abstract

Optimal Service delivery is imperative for a favorable patients’ care outcome. PLWHV have social and welfare needs asides their health need. Healthcare service delivery is key to meeting these needs. This study assessed the level of satisfaction of PLWHV with the Healthcare service they are being provided with at a tertiary hospital in Nigeria. The cross-sectional study involved the use of structured questionnaire containing closed and open ended questions as an instrument for data collection, having employed the non-probability convenience sampling method to select respondents for the study. A total of 143 respondents participated in the study out of the 150 questionnaires that was distributed representing 95.3% response rate. Primary data were analyzed using Frequency, means score rating and Regression analysis after a Cronbach Alpha greater than 0.70. The study showed that services provided have significant effect on the level of patients satisfaction at (R=0.574, R²=0.305 and sig=0.00; P<0.05). The study concludes that the four types of services provided to HIV/ AIDS patients have more effect on their level of satisfaction than other types of services. It recommends that services provided to HIV/ AIDS patients should exhibits the following twelve (12) characteristics; qualitative, prompt, unambiguous, focused, friendly, non- judgmental, elaborate, preventive, meticulous, futuristic, healthy and of good memory.

Published in	International Journal of HIV/AIDS Prevention, Education and Behavioural Science (Volume 6, Issue 2)
DOI	10.11648/j.ijhpebs.20200602.13
Page(s)	44-52
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2020. Published by Science Publishing Group

Keywords

Patients Satisfaction, HIV/ AIDS, Service Delivery

References

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Osho Patrick Olanrewaju, Adepoju Omoseni Oyindamola, Joseph Oluyemi, Gbenga-Fabusiwa Funmilayo Joy, Oni Oluwatosin Idowu, et al. (2020). Patient Satisfaction with Healthcare Service Delivery in an ART Treatment Centre in Nigeria. International Journal of HIV/AIDS Prevention, Education and Behavioural Science, 6(2), 44-52. https://doi.org/10.11648/j.ijhpebs.20200602.13

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ACS Style

Osho Patrick Olanrewaju; Adepoju Omoseni Oyindamola; Joseph Oluyemi; Gbenga-Fabusiwa Funmilayo Joy; Oni Oluwatosin Idowu, et al. Patient Satisfaction with Healthcare Service Delivery in an ART Treatment Centre in Nigeria. Int. J. HIV/AIDS Prev. Educ. Behav. Sci. 2020, 6(2), 44-52. doi: 10.11648/j.ijhpebs.20200602.13

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AMA Style

Osho Patrick Olanrewaju, Adepoju Omoseni Oyindamola, Joseph Oluyemi, Gbenga-Fabusiwa Funmilayo Joy, Oni Oluwatosin Idowu, et al. Patient Satisfaction with Healthcare Service Delivery in an ART Treatment Centre in Nigeria. Int J HIV/AIDS Prev Educ Behav Sci. 2020;6(2):44-52. doi: 10.11648/j.ijhpebs.20200602.13

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@article{10.11648/j.ijhpebs.20200602.13,
  author = {Osho Patrick Olanrewaju and Adepoju Omoseni Oyindamola and Joseph Oluyemi and Gbenga-Fabusiwa Funmilayo Joy and Oni Oluwatosin Idowu and Ojo Oladotun Ayotunde},
  title = {Patient Satisfaction with Healthcare Service Delivery in an ART Treatment Centre in Nigeria},
  journal = {International Journal of HIV/AIDS Prevention, Education and Behavioural Science},
  volume = {6},
  number = {2},
  pages = {44-52},
  doi = {10.11648/j.ijhpebs.20200602.13},
  url = {https://doi.org/10.11648/j.ijhpebs.20200602.13},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijhpebs.20200602.13},
  abstract = {Optimal Service delivery is imperative for a favorable patients’ care outcome. PLWHV have social and welfare needs asides their health need. Healthcare service delivery is key to meeting these needs. This study assessed the level of satisfaction of PLWHV with the Healthcare service they are being provided with at a tertiary hospital in Nigeria. The cross-sectional study involved the use of structured questionnaire containing closed and open ended questions as an instrument for data collection, having employed the non-probability convenience sampling method to select respondents for the study. A total of 143 respondents participated in the study out of the 150 questionnaires that was distributed representing 95.3% response rate. Primary data were analyzed using Frequency, means score rating and Regression analysis after a Cronbach Alpha greater than 0.70. The study showed that services provided have significant effect on the level of patients satisfaction at (R=0.574, R2=0.305 and sig=0.00; P<0.05). The study concludes that the four types of services provided to HIV/ AIDS patients have more effect on their level of satisfaction than other types of services. It recommends that services provided to HIV/ AIDS patients should exhibits the following twelve (12) characteristics; qualitative, prompt, unambiguous, focused, friendly, non- judgmental, elaborate, preventive, meticulous, futuristic, healthy and of good memory.},
 year = {2020}
}

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TY  - JOUR
T1  - Patient Satisfaction with Healthcare Service Delivery in an ART Treatment Centre in Nigeria
AU  - Osho Patrick Olanrewaju
AU  - Adepoju Omoseni Oyindamola
AU  - Joseph Oluyemi
AU  - Gbenga-Fabusiwa Funmilayo Joy
AU  - Oni Oluwatosin Idowu
AU  - Ojo Oladotun Ayotunde
Y1  - 2020/09/16
PY  - 2020
N1  - https://doi.org/10.11648/j.ijhpebs.20200602.13
DO  - 10.11648/j.ijhpebs.20200602.13
T2  - International Journal of HIV/AIDS Prevention, Education and Behavioural Science
JF  - International Journal of HIV/AIDS Prevention, Education and Behavioural Science
JO  - International Journal of HIV/AIDS Prevention, Education and Behavioural Science
SP  - 44
EP  - 52
PB  - Science Publishing Group
SN  - 2575-5765
UR  - https://doi.org/10.11648/j.ijhpebs.20200602.13
AB  - Optimal Service delivery is imperative for a favorable patients’ care outcome. PLWHV have social and welfare needs asides their health need. Healthcare service delivery is key to meeting these needs. This study assessed the level of satisfaction of PLWHV with the Healthcare service they are being provided with at a tertiary hospital in Nigeria. The cross-sectional study involved the use of structured questionnaire containing closed and open ended questions as an instrument for data collection, having employed the non-probability convenience sampling method to select respondents for the study. A total of 143 respondents participated in the study out of the 150 questionnaires that was distributed representing 95.3% response rate. Primary data were analyzed using Frequency, means score rating and Regression analysis after a Cronbach Alpha greater than 0.70. The study showed that services provided have significant effect on the level of patients satisfaction at (R=0.574, R2=0.305 and sig=0.00; P<0.05). The study concludes that the four types of services provided to HIV/ AIDS patients have more effect on their level of satisfaction than other types of services. It recommends that services provided to HIV/ AIDS patients should exhibits the following twelve (12) characteristics; qualitative, prompt, unambiguous, focused, friendly, non- judgmental, elaborate, preventive, meticulous, futuristic, healthy and of good memory.
VL  - 6
IS  - 2
ER  -

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Author Information

Osho Patrick Olanrewaju

Department of Haematology & Blood transfusion, Faculty of Basic Clinical Sciences, University of Medical Sciences, Ondo-City, Nigeria
Adepoju Omoseni Oyindamola

Department of Business Administration, Federal University of Technology, Akure, Nigeria
Joseph Oluyemi

Department of Sociology and Anthropology, Nelson Mandela University, Port-Elizabeth, South Africa
Gbenga-Fabusiwa Funmilayo Joy

Department of Chemistry, University of Medical Sciences Teaching Hospital, Ondo, Nigeria
Oni Oluwatosin Idowu

Department of Haematology/Virology, University of Medical Sciences Teaching Hospital, Akure, Nigeria
Ojo Oladotun Ayotunde

Department of Physics, Biophysics and Medical Physics Unit, Osun State University, Osogbo, Nigeria

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Osho Patrick Olanrewaju, Adepoju Omoseni Oyindamola, Joseph Oluyemi, Gbenga-Fabusiwa Funmilayo Joy, Oni Oluwatosin Idowu, et al. (2020). Patient Satisfaction with Healthcare Service Delivery in an ART Treatment Centre in Nigeria. International Journal of HIV/AIDS Prevention, Education and Behavioural Science, 6(2), 44-52. https://doi.org/10.11648/j.ijhpebs.20200602.13

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ACS Style

Osho Patrick Olanrewaju; Adepoju Omoseni Oyindamola; Joseph Oluyemi; Gbenga-Fabusiwa Funmilayo Joy; Oni Oluwatosin Idowu, et al. Patient Satisfaction with Healthcare Service Delivery in an ART Treatment Centre in Nigeria. Int. J. HIV/AIDS Prev. Educ. Behav. Sci. 2020, 6(2), 44-52. doi: 10.11648/j.ijhpebs.20200602.13

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AMA Style

Osho Patrick Olanrewaju, Adepoju Omoseni Oyindamola, Joseph Oluyemi, Gbenga-Fabusiwa Funmilayo Joy, Oni Oluwatosin Idowu, et al. Patient Satisfaction with Healthcare Service Delivery in an ART Treatment Centre in Nigeria. Int J HIV/AIDS Prev Educ Behav Sci. 2020;6(2):44-52. doi: 10.11648/j.ijhpebs.20200602.13

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@article{10.11648/j.ijhpebs.20200602.13,
  author = {Osho Patrick Olanrewaju and Adepoju Omoseni Oyindamola and Joseph Oluyemi and Gbenga-Fabusiwa Funmilayo Joy and Oni Oluwatosin Idowu and Ojo Oladotun Ayotunde},
  title = {Patient Satisfaction with Healthcare Service Delivery in an ART Treatment Centre in Nigeria},
  journal = {International Journal of HIV/AIDS Prevention, Education and Behavioural Science},
  volume = {6},
  number = {2},
  pages = {44-52},
  doi = {10.11648/j.ijhpebs.20200602.13},
  url = {https://doi.org/10.11648/j.ijhpebs.20200602.13},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijhpebs.20200602.13},
  abstract = {Optimal Service delivery is imperative for a favorable patients’ care outcome. PLWHV have social and welfare needs asides their health need. Healthcare service delivery is key to meeting these needs. This study assessed the level of satisfaction of PLWHV with the Healthcare service they are being provided with at a tertiary hospital in Nigeria. The cross-sectional study involved the use of structured questionnaire containing closed and open ended questions as an instrument for data collection, having employed the non-probability convenience sampling method to select respondents for the study. A total of 143 respondents participated in the study out of the 150 questionnaires that was distributed representing 95.3% response rate. Primary data were analyzed using Frequency, means score rating and Regression analysis after a Cronbach Alpha greater than 0.70. The study showed that services provided have significant effect on the level of patients satisfaction at (R=0.574, R2=0.305 and sig=0.00; P<0.05). The study concludes that the four types of services provided to HIV/ AIDS patients have more effect on their level of satisfaction than other types of services. It recommends that services provided to HIV/ AIDS patients should exhibits the following twelve (12) characteristics; qualitative, prompt, unambiguous, focused, friendly, non- judgmental, elaborate, preventive, meticulous, futuristic, healthy and of good memory.},
 year = {2020}
}

Copy | Download

TY  - JOUR
T1  - Patient Satisfaction with Healthcare Service Delivery in an ART Treatment Centre in Nigeria
AU  - Osho Patrick Olanrewaju
AU  - Adepoju Omoseni Oyindamola
AU  - Joseph Oluyemi
AU  - Gbenga-Fabusiwa Funmilayo Joy
AU  - Oni Oluwatosin Idowu
AU  - Ojo Oladotun Ayotunde
Y1  - 2020/09/16
PY  - 2020
N1  - https://doi.org/10.11648/j.ijhpebs.20200602.13
DO  - 10.11648/j.ijhpebs.20200602.13
T2  - International Journal of HIV/AIDS Prevention, Education and Behavioural Science
JF  - International Journal of HIV/AIDS Prevention, Education and Behavioural Science
JO  - International Journal of HIV/AIDS Prevention, Education and Behavioural Science
SP  - 44
EP  - 52
PB  - Science Publishing Group
SN  - 2575-5765
UR  - https://doi.org/10.11648/j.ijhpebs.20200602.13
AB  - Optimal Service delivery is imperative for a favorable patients’ care outcome. PLWHV have social and welfare needs asides their health need. Healthcare service delivery is key to meeting these needs. This study assessed the level of satisfaction of PLWHV with the Healthcare service they are being provided with at a tertiary hospital in Nigeria. The cross-sectional study involved the use of structured questionnaire containing closed and open ended questions as an instrument for data collection, having employed the non-probability convenience sampling method to select respondents for the study. A total of 143 respondents participated in the study out of the 150 questionnaires that was distributed representing 95.3% response rate. Primary data were analyzed using Frequency, means score rating and Regression analysis after a Cronbach Alpha greater than 0.70. The study showed that services provided have significant effect on the level of patients satisfaction at (R=0.574, R2=0.305 and sig=0.00; P<0.05). The study concludes that the four types of services provided to HIV/ AIDS patients have more effect on their level of satisfaction than other types of services. It recommends that services provided to HIV/ AIDS patients should exhibits the following twelve (12) characteristics; qualitative, prompt, unambiguous, focused, friendly, non- judgmental, elaborate, preventive, meticulous, futuristic, healthy and of good memory.
VL  - 6
IS  - 2
ER  -

Copy | Download