@article{10.11648/j.jppa.20220603.14,
  author = {Richard Colbran and Robyn Ramsden and Genevieve Pepin and John Toumbourou and Karen Stagnitti},
  title = {Case Study Evaluation of Organisational Performance Measurement Implementation in a Non-acute Health Charity},
  journal = {Journal of Public Policy and Administration},
  volume = {6},
  number = {3},
  pages = {139-150},
  doi = {10.11648/j.jppa.20220603.14},
  url = {https://doi.org/10.11648/j.jppa.20220603.14},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.jppa.20220603.14},
  abstract = {There is community and stakeholder expectation that health charities should be well governed and held accountable. Non-acute health charities are both not-for-profit organisations and health service providers. Organisational Performance Measurement (OPM) is recognised as being a key instrument to enable success and even survival in the modern business world, yet it is under-utilised by non-acute health charities. NCPI Framework was developed to encourage OPM uptake by the sector. A case study evaluation using convergent parallel mixed methods research design evaluated the effectiveness of an NCPI Framework informed twelve-month implementation plan to introduce OPM in a non-acute health charity. Measures were put in place to manage risks of consistency, replicability and bias in using a case study method. Pre and post quantitative (74% and 64% response rates) and qualitative research (24% response rate) were utilised as part of the case study evaluation. The qualitative and quantitative findings complimented each other, and the qualitative data provided further insights into participant perspectives. The quantitative data results allow for the study’s hypothesis to be accepted and the null hypothesis to be confidently rejected. The implementation of the twelve-month OPM implementation plan informed by the NCPI Framework positively impacted the introduction of OPM to the case study organisation. Further, the study results conclusively demonstrate a significant improvement in the utility and usability of OPM in the case study organisation. This is the first evaluation of its kind for this sector. The non-acute health charities sector under-utilises or under-reports OPM and prior to this study an evidence-informed method for OPM implementation has not existed for the sector. The NCPI Framework is the first OPM implementation tool for the sector and was found to have positively impacted the introduction of OPM to the case study organisation and was found to be useful in terms of both utility (amount of user satisfaction) and usability (ease of the system’s functionality). The Framework could now be used by Boards and executive leaders in the sector to enhance their organisation’s governance standards, accountability and performance.},
 year = {2022}
}

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TY  - JOUR
T1  - Case Study Evaluation of Organisational Performance Measurement Implementation in a Non-acute Health Charity
AU  - Richard Colbran
AU  - Robyn Ramsden
AU  - Genevieve Pepin
AU  - John Toumbourou
AU  - Karen Stagnitti
Y1  - 2022/08/17
PY  - 2022
N1  - https://doi.org/10.11648/j.jppa.20220603.14
DO  - 10.11648/j.jppa.20220603.14
T2  - Journal of Public Policy and Administration
JF  - Journal of Public Policy and Administration
JO  - Journal of Public Policy and Administration
SP  - 139
EP  - 150
PB  - Science Publishing Group
SN  - 2640-2696
UR  - https://doi.org/10.11648/j.jppa.20220603.14
AB  - There is community and stakeholder expectation that health charities should be well governed and held accountable. Non-acute health charities are both not-for-profit organisations and health service providers. Organisational Performance Measurement (OPM) is recognised as being a key instrument to enable success and even survival in the modern business world, yet it is under-utilised by non-acute health charities. NCPI Framework was developed to encourage OPM uptake by the sector. A case study evaluation using convergent parallel mixed methods research design evaluated the effectiveness of an NCPI Framework informed twelve-month implementation plan to introduce OPM in a non-acute health charity. Measures were put in place to manage risks of consistency, replicability and bias in using a case study method. Pre and post quantitative (74% and 64% response rates) and qualitative research (24% response rate) were utilised as part of the case study evaluation. The qualitative and quantitative findings complimented each other, and the qualitative data provided further insights into participant perspectives. The quantitative data results allow for the study’s hypothesis to be accepted and the null hypothesis to be confidently rejected. The implementation of the twelve-month OPM implementation plan informed by the NCPI Framework positively impacted the introduction of OPM to the case study organisation. Further, the study results conclusively demonstrate a significant improvement in the utility and usability of OPM in the case study organisation. This is the first evaluation of its kind for this sector. The non-acute health charities sector under-utilises or under-reports OPM and prior to this study an evidence-informed method for OPM implementation has not existed for the sector. The NCPI Framework is the first OPM implementation tool for the sector and was found to have positively impacted the introduction of OPM to the case study organisation and was found to be useful in terms of both utility (amount of user satisfaction) and usability (ease of the system’s functionality). The Framework could now be used by Boards and executive leaders in the sector to enhance their organisation’s governance standards, accountability and performance.
VL  - 6
IS  - 3
ER  - 

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