Patient Satisfaction: An Empirical Study in Nghe An Mental Hospital

Nguyen Thi Bich Thuy; Nguyen Thi Hanh Duyen; Nguyen Thuy Van

doi:doi:10.11648/j.jppa.20250904.13

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Patient Satisfaction: An Empirical Study in Nghe An Mental Hospital

Nguyen Thi Bich Thuy^*, Nguyen Thi Hanh Duyen, Nguyen Thuy Van

Published in Journal of Public Policy and Administration (Volume 9, Issue 4)

Received: 12 September 2025 Accepted: 5 October 2025 Published: 30 October 2025

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Abstract

Improving the quality of medical examination and treatment plays an important role in protecting and improving public health. To improve the effectiveness of medical examination and treatment quality management at the facility, it is necessary to clearly understand the current situation, analyze the factors affecting patient satisfaction, and then propose appropriate solutions. Patient satisfaction is a measure of the quality of medical services in general and hospital quality in particular. Therefore, hospital quality will be one of the factors that greatly affect patient satisfaction. The purpose of this article is to assess the level of influence of hospital quality factors on patient satisfaction at Nghe An Psychiatric Hospital. Based on the results of the investigation and survey of 448 patients/relatives of patients undergoing inpatient and outpatient treatment at Nghe An Mental Hospital, the article uses quantitative research methods including: Cronbach's Alpha reliability testing, EFA exploratory factor analysis, CFA confirmatory factor analysis, correlation testing and Multivariate linear regression analysis with the support of SPSS software. The research results show that there are 05 factors that positively affect the overall satisfaction of patients, respectively: (i) Patient orientation; (ii) Quality improvement activities; (iii) Professional activities.

Published in	Journal of Public Policy and Administration (Volume 9, Issue 4)
DOI	10.11648/j.jppa.20250904.13
Page(s)	234-243
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2025. Published by Science Publishing Group

Keywords

Hospital, Service Quality, Patients Satisfaction, Service Attitude

References

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APA Style

Thuy, N. T. B., Duyen, N. T. H., Van, N. T. (2025). Patient Satisfaction: An Empirical Study in Nghe An Mental Hospital. Journal of Public Policy and Administration, 9(4), 234-243. https://doi.org/10.11648/j.jppa.20250904.13

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ACS Style

Thuy, N. T. B.; Duyen, N. T. H.; Van, N. T. Patient Satisfaction: An Empirical Study in Nghe An Mental Hospital. J. Public Policy Adm. 2025, 9(4), 234-243. doi: 10.11648/j.jppa.20250904.13

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AMA Style

Thuy NTB, Duyen NTH, Van NT. Patient Satisfaction: An Empirical Study in Nghe An Mental Hospital. J Public Policy Adm. 2025;9(4):234-243. doi: 10.11648/j.jppa.20250904.13

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@article{10.11648/j.jppa.20250904.13,
  author = {Nguyen Thi Bich Thuy and Nguyen Thi Hanh Duyen and Nguyen Thuy Van},
  title = {Patient Satisfaction: An Empirical Study in Nghe An Mental Hospital
},
  journal = {Journal of Public Policy and Administration},
  volume = {9},
  number = {4},
  pages = {234-243},
  doi = {10.11648/j.jppa.20250904.13},
  url = {https://doi.org/10.11648/j.jppa.20250904.13},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.jppa.20250904.13},
  abstract = {Improving the quality of medical examination and treatment plays an important role in protecting and improving public health. To improve the effectiveness of medical examination and treatment quality management at the facility, it is necessary to clearly understand the current situation, analyze the factors affecting patient satisfaction, and then propose appropriate solutions. Patient satisfaction is a measure of the quality of medical services in general and hospital quality in particular. Therefore, hospital quality will be one of the factors that greatly affect patient satisfaction. The purpose of this article is to assess the level of influence of hospital quality factors on patient satisfaction at Nghe An Psychiatric Hospital. Based on the results of the investigation and survey of 448 patients/relatives of patients undergoing inpatient and outpatient treatment at Nghe An Mental Hospital, the article uses quantitative research methods including: Cronbach's Alpha reliability testing, EFA exploratory factor analysis, CFA confirmatory factor analysis, correlation testing and Multivariate linear regression analysis with the support of SPSS software. The research results show that there are 05 factors that positively affect the overall satisfaction of patients, respectively: (i) Patient orientation; (ii) Quality improvement activities; (iii) Professional activities.
},
 year = {2025}
}

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TY  - JOUR
T1  - Patient Satisfaction: An Empirical Study in Nghe An Mental Hospital

AU  - Nguyen Thi Bich Thuy
AU  - Nguyen Thi Hanh Duyen
AU  - Nguyen Thuy Van
Y1  - 2025/10/30
PY  - 2025
N1  - https://doi.org/10.11648/j.jppa.20250904.13
DO  - 10.11648/j.jppa.20250904.13
T2  - Journal of Public Policy and Administration
JF  - Journal of Public Policy and Administration
JO  - Journal of Public Policy and Administration
SP  - 234
EP  - 243
PB  - Science Publishing Group
SN  - 2640-2696
UR  - https://doi.org/10.11648/j.jppa.20250904.13
AB  - Improving the quality of medical examination and treatment plays an important role in protecting and improving public health. To improve the effectiveness of medical examination and treatment quality management at the facility, it is necessary to clearly understand the current situation, analyze the factors affecting patient satisfaction, and then propose appropriate solutions. Patient satisfaction is a measure of the quality of medical services in general and hospital quality in particular. Therefore, hospital quality will be one of the factors that greatly affect patient satisfaction. The purpose of this article is to assess the level of influence of hospital quality factors on patient satisfaction at Nghe An Psychiatric Hospital. Based on the results of the investigation and survey of 448 patients/relatives of patients undergoing inpatient and outpatient treatment at Nghe An Mental Hospital, the article uses quantitative research methods including: Cronbach's Alpha reliability testing, EFA exploratory factor analysis, CFA confirmatory factor analysis, correlation testing and Multivariate linear regression analysis with the support of SPSS software. The research results show that there are 05 factors that positively affect the overall satisfaction of patients, respectively: (i) Patient orientation; (ii) Quality improvement activities; (iii) Professional activities.

VL  - 9
IS  - 4
ER  -

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Author Information

Nguyen Thi Bich Thuy

Department of Accounting, Vinh University, Nghe An Province, Vietnam

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Nguyen Thi Hanh Duyen

Department of Accounting, Vinh University, Nghe An Province, Vietnam

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Nguyen Thuy Van

Department of General Planning and Medical Supplies, Nghe An Mental Hospital, Nghe An Province, Vietnam

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Plain Text BibTeX RIS

APA Style

Thuy, N. T. B., Duyen, N. T. H., Van, N. T. (2025). Patient Satisfaction: An Empirical Study in Nghe An Mental Hospital. Journal of Public Policy and Administration, 9(4), 234-243. https://doi.org/10.11648/j.jppa.20250904.13

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ACS Style

Thuy, N. T. B.; Duyen, N. T. H.; Van, N. T. Patient Satisfaction: An Empirical Study in Nghe An Mental Hospital. J. Public Policy Adm. 2025, 9(4), 234-243. doi: 10.11648/j.jppa.20250904.13

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AMA Style

Thuy NTB, Duyen NTH, Van NT. Patient Satisfaction: An Empirical Study in Nghe An Mental Hospital. J Public Policy Adm. 2025;9(4):234-243. doi: 10.11648/j.jppa.20250904.13

Copy | Download

@article{10.11648/j.jppa.20250904.13,
  author = {Nguyen Thi Bich Thuy and Nguyen Thi Hanh Duyen and Nguyen Thuy Van},
  title = {Patient Satisfaction: An Empirical Study in Nghe An Mental Hospital
},
  journal = {Journal of Public Policy and Administration},
  volume = {9},
  number = {4},
  pages = {234-243},
  doi = {10.11648/j.jppa.20250904.13},
  url = {https://doi.org/10.11648/j.jppa.20250904.13},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.jppa.20250904.13},
  abstract = {Improving the quality of medical examination and treatment plays an important role in protecting and improving public health. To improve the effectiveness of medical examination and treatment quality management at the facility, it is necessary to clearly understand the current situation, analyze the factors affecting patient satisfaction, and then propose appropriate solutions. Patient satisfaction is a measure of the quality of medical services in general and hospital quality in particular. Therefore, hospital quality will be one of the factors that greatly affect patient satisfaction. The purpose of this article is to assess the level of influence of hospital quality factors on patient satisfaction at Nghe An Psychiatric Hospital. Based on the results of the investigation and survey of 448 patients/relatives of patients undergoing inpatient and outpatient treatment at Nghe An Mental Hospital, the article uses quantitative research methods including: Cronbach's Alpha reliability testing, EFA exploratory factor analysis, CFA confirmatory factor analysis, correlation testing and Multivariate linear regression analysis with the support of SPSS software. The research results show that there are 05 factors that positively affect the overall satisfaction of patients, respectively: (i) Patient orientation; (ii) Quality improvement activities; (iii) Professional activities.
},
 year = {2025}
}

Copy | Download

TY  - JOUR
T1  - Patient Satisfaction: An Empirical Study in Nghe An Mental Hospital

AU  - Nguyen Thi Bich Thuy
AU  - Nguyen Thi Hanh Duyen
AU  - Nguyen Thuy Van
Y1  - 2025/10/30
PY  - 2025
N1  - https://doi.org/10.11648/j.jppa.20250904.13
DO  - 10.11648/j.jppa.20250904.13
T2  - Journal of Public Policy and Administration
JF  - Journal of Public Policy and Administration
JO  - Journal of Public Policy and Administration
SP  - 234
EP  - 243
PB  - Science Publishing Group
SN  - 2640-2696
UR  - https://doi.org/10.11648/j.jppa.20250904.13
AB  - Improving the quality of medical examination and treatment plays an important role in protecting and improving public health. To improve the effectiveness of medical examination and treatment quality management at the facility, it is necessary to clearly understand the current situation, analyze the factors affecting patient satisfaction, and then propose appropriate solutions. Patient satisfaction is a measure of the quality of medical services in general and hospital quality in particular. Therefore, hospital quality will be one of the factors that greatly affect patient satisfaction. The purpose of this article is to assess the level of influence of hospital quality factors on patient satisfaction at Nghe An Psychiatric Hospital. Based on the results of the investigation and survey of 448 patients/relatives of patients undergoing inpatient and outpatient treatment at Nghe An Mental Hospital, the article uses quantitative research methods including: Cronbach's Alpha reliability testing, EFA exploratory factor analysis, CFA confirmatory factor analysis, correlation testing and Multivariate linear regression analysis with the support of SPSS software. The research results show that there are 05 factors that positively affect the overall satisfaction of patients, respectively: (i) Patient orientation; (ii) Quality improvement activities; (iii) Professional activities.

VL  - 9
IS  - 4
ER  -

Copy | Download