| Peer-Reviewed

Designing and Implementing Health System Strengthening Intervention Using Performance Score Card; the Effect on Health Service Delivery in Tanzania, a Study Protocol

Received: 22 May 2023    Accepted: 10 June 2023    Published: 29 June 2023
Views:       Downloads:
Abstract

Introduction: Sustainable development goals (SDGs) need to be achieved by Low and Middle Income countries in order to achieve the Universal Health Care (UHC). The strategies and interventions to achieve UHC need to be robust and effective for health system to work optimally. Simiyu Region (Health department) designed a health system strengthening (HSS) intervention which uses a continuous quality improvement (CQI) approach to address health system challenges. The designed HSS intervention had a major focus on improving health system performance using governance and leadership health system pillar as a lever. Methods: This is a prospective observational study implemented along with national essential health intervention packages. The governance priority areas included formulation of performance measurement/score card tool with 34 indicators and 87 operational standards comprised of structural, processes and outcome indicators. Governance domains are; supportive supervision, data quality assessment, monthly and quarterly data review meetings, star rating assessment, health facility governance committee meetings, medicine and drug audit and so forth. Performance measurement was done in all six councils quarterly to ensure intervention institutionalization and improved indicators performance. Data collection: Quantitative data; Data collection tools for the intervention will be developed according to the objectives, research questions and outcomes and outputs from this intervention. Routine data collection tools of Ministry of Health will be used to collect data outcome data of service delivery. Observational data of governance performance are collected using the generated performance measurement tool. Qualitative data. Will be collected using in-depth interviews and focus group discussions with regional and council management teams, health care staff, HMTs and council leaders. The interview will explore program acceptability, drivers and barriers towards its implementation of this intervention. Data analysis: Quantitative data will be analyzed using appropriate statistical software and data are presented in tables, charts and frequencies. Statistical significance test for association of independent and dependent variables will be performed accordingly. Qualitative data will be analysed by using Ground theory where the contents analysis will be performed after the data being transcribed verbatim. Discussion: Leadership and governance is critical cross-cutting pillar for HSS. Routine performance measurement using validated tool is important to monitor the strengths and weaknesses of governance structures and health system performance with end results of health system responsiveness and resilient. Conclusion: HSS interventions with CQI involving leadership and governance are indispensable in restricted resource countries for achieving large ends with restricted resources.

Published in Science Journal of Public Health (Volume 11, Issue 3)
DOI 10.11648/j.sjph.20231103.16
Page(s) 94-107
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

Health System Strengthening, Performance Management Contract, Score Card, Leadership, Governance, Outcome, Continuous Quality Improvement

References
[1] United Nations. Final list of proposed SDG. Report of the Inter-Agency and Expert Group on Sustainable Development Goal Indicators (E/CN.3/2016/2/Rev.1), Annex IV.
[2] Mark L. Diana, Valerie A. Yeager, David R. Hotchkiss. Health system strengthening, A literature review. Measure evaluation, University of North Carolina, Technical Report November 2017 DOI: 10.13140/RG.2.2.18949.45286.
[3] Jensen N, Kelly AH & Avendano M (2021): Health equity and health system strengthening – Time for a WHO re-think, Global Public Health, DOI: 10.1080/17441692.2020.1867881.
[4] Bradley EH, Taylor LA, Cuellar CJ. Management Matters: A Leverage Point for Health Systems Strengthening in Global Health. 2015; 4 (7): 411–5. Available from: http://dx.doi.org/10.15171/ijhpm.2015.101
[5] Martin Knapp. The cost-effectiveness challenge: Is it worth it? DOI 10.1186/s13195-015-0095-4 2015; 7 (1): 15–7.
[6] Xu J, Zheng J, Xu L and Wu H. Equity of health services utilisation and expenditure among urban and rural residents under universal health coverage. Int. J. Environ. Res. Public Health 2021, 18, 593. https://doi.org/10.3390/ijerph18020593.
[7] Susan E Bulthuis ES,* Kok CM, Raven J and Dieleman AM. Factors influencing the scale-up of public health interventions in low- and middle-income countries: a qualitative systematic literature review. Health Policy and Planning, 35, 2020, 219–234 doi: 10.1093/heapol/czz140.
[8] Szecsenyi PJ. Harmonising and integrating quality improvement approaches – what’s the problem. Quality Forum, Heidelberg, June 20th 2014.
[9] Witter S. et al. Health System Strengthening, Summary review of 2021 update https://onlinelibrary.wiley.com/doi/pdf/10.1002/hpm.2882
[10] Witter S, Balabanova D, Mounier-jack S, Martineau T, Witter S, Palmer N, et al. Health system strengthening — Reflections on its meaning, assessment, and our state of knowledge. 2019; (August).
[11] Witter S, Palmer N, Balabanova D, Mounier-jack S, Martineau T, Klicpera A, et al. Evidence review of what works for health systems strengthening, where and when? 2019; (February).
[12] World Health Organization Health Systems Strengthening Glossary. https://ugc.futurelearn.com/uploads/files/03/ab/03
[13] Yeager VA, Bertrand J. Commentary Putting Management Capacity Building at the Forefront of Health Systems Strengthening. Kerman Univ Med Sci [Internet]. 2016; 5 (2): 129–31. Available from: http://dx.doi.org/10.15171/ijhpm.2015.195
[14] Bulthuis SE, Kok MC, Raven J, Dieleman MA. Factors influencing the scale-up of public health interventions in low- and middle-income countries: A qualitative systematic literature review. Health Policy Plan. 2020; 35 (2): 219–34.
[15] Njoroge R, Id K, Mireku M, Muturi N, Mccollum R, Id FV, et al. Supportive supervision of close-to-community providers of health care: Findings from action research conducted in two counties in Kenya. 2019; 1–19.
[16] Garrison K, Caiola N, Sullivan R, Lynam P. Supervising Healthcare Services: Improving the Performance of People.
[17] Moon TD, Edwards LJ, Vermund SH. Health Management Mentoring for Health Systems Strengthening: A Response to Recent Commentaries. 2015; 4 (11): 793–4.
[18] World Health Organization 2010. Monitoring The Building Blocks Of Health Systems: A Handbook Of Indicators And Their Measurement Strategies.
[19] Madede T, Sidat M, Mcauliffe E, Patricio SR, Uduma O, Galligan M, et al. The impact of a supportive supervision intervention on health workers in Niassa, Mozambique: a cluster-controlled trial. Human Resources for Health (2017) 15: 58 DOI 10.1186/s12960-017-0213-4.
[20] Canavan ME, Linnander E, Ahmed S, Mohammed H, Bradley EH. Original Article Unit Costing of Health Extension Worker Activities in Ethiopia: A Model for Managers at the District and Health Facility Level. Kerman Univ Med Sci [Internet]. 2018; 7 (5): 394–401. Available from: https://doi.org/10.15171/ijhpm.2017.102
[21] Kerry VB, Ahaisibwe B, Malewezi B, Ngoma D, Daoust P. Partnering to Build Human Resources for Health Capacity in Africa: A Descriptive Review of the Global Health Service Partnership’s Innovative Model for Health Professional Education and Training from 2013-2018. Int J Health Policy Manag 2022, 11 (7), 919–927, doi 10.34172/ijhpm.2020.228.
[22] Guidelines for Implementing Supportive Supervision: A step-by-step guide with tools to support immunization. Children Vaccine Program at PATH, Seattle: PATH (2003).
[23] World Health Organization. Quality and accreditation in health care services, A global review. WHO/EIP/OSD/2003.1.
[24] Marshall A, Fehringer J. Report S. Supportive Supervision in Monitoring and Evaluation with Community-Based Health Staff in HIV Programs Supportive Supervision in Monitoring and Evaluation with Community- Based Health Staff in HIV Programs. A case study from Haiti. Measure Evaluation Report, November 2013.
[25] Immunization, Vaccines and Biological, World Health Organization, Training for mid-level managers (MLM) Module. Supportive supervision. WHO/IVB/08.04.
[26] The United Republic of Tanzania, Ministry Of Health And Social Welfare. Supervision and Mentoring on Supervision And Mentoring On HIV and AIDS Health Services. A Manual for Comprehensive Supportive Supervision and Mentoring, NACP March 2010.
[27] Jam DT. Cost-effectiveness analysis: Concepts and applications. Oxford Textbook of Public Health: Volume 2, The Methods of Public Health, fifth edition. Oxford: Oxford University Press, 2009. Pp. 767–782.
[28] United Republic of Tanzania, MoHCDGEC. Tanzania Health Sector Strategic Plan 2021-2026. (July): 104 Leaving No One Behind.
[29] Republic of Kenya, Ministry of Health. Supportive supervision manual for health products and technologies. 2020; (October).
[30] Avortri GS, Nabukalu JB, Nabyonga-orem J. Supportive supervision to improve service delivery in low-income countries: is there a conceptual problem or a strategy problem? BMJ Glob Health 2019; 4: e001151. doi: 10.1136/bmjgh-2018-001151, 2019; 1–6.
[31] Goodman CS. Introduction To Health Technology Assessment. National Library of Medicine (US); 2014.
[32] Vossius C, Lotto E, Lyanga S, Mduma E, Msemo G, Perlman J, et al. Cost-Effectiveness of the “Helping Babies Breathe” Program in a Missionary Hospital in Rural Tanzania. 2014; 9 (7): 7–12.
[33] Kamala BA, Ersdal HL, Mduma E, Moshiro R, Girnary S, Østrem OT, et al. SaferBirths bundle of care protocol: a stepped-wedge cluster implementation project in 30 public health-facilities in five regions, Tanzania. 2021; 1: 1–13.
[34] Shaw C. Quality in LMIC health systems. 2014; (June).
[35] Smits HL, Leatherman S, Berwick DM. Quality improvement in the developing world. 2002; 440: 439–40.
[36] United Nations. The Millennium Development Goals Report. United Nations [Internet]. 2015; 72. Available from: https://visit.un.org/millenniumgoals/2008highlevel/pdf/MDG_Report_2008_Addendum.pdf
Cite This Article
  • APA Style

    Boniphace Marwa, Judith Zadock, Chacha Magige, Penina Mbwete, Khamis Kulemba, et al. (2023). Designing and Implementing Health System Strengthening Intervention Using Performance Score Card; the Effect on Health Service Delivery in Tanzania, a Study Protocol. Science Journal of Public Health, 11(3), 94-107. https://doi.org/10.11648/j.sjph.20231103.16

    Copy | Download

    ACS Style

    Boniphace Marwa; Judith Zadock; Chacha Magige; Penina Mbwete; Khamis Kulemba, et al. Designing and Implementing Health System Strengthening Intervention Using Performance Score Card; the Effect on Health Service Delivery in Tanzania, a Study Protocol. Sci. J. Public Health 2023, 11(3), 94-107. doi: 10.11648/j.sjph.20231103.16

    Copy | Download

    AMA Style

    Boniphace Marwa, Judith Zadock, Chacha Magige, Penina Mbwete, Khamis Kulemba, et al. Designing and Implementing Health System Strengthening Intervention Using Performance Score Card; the Effect on Health Service Delivery in Tanzania, a Study Protocol. Sci J Public Health. 2023;11(3):94-107. doi: 10.11648/j.sjph.20231103.16

    Copy | Download

  • @article{10.11648/j.sjph.20231103.16,
      author = {Boniphace Marwa and Judith Zadock and Chacha Magige and Penina Mbwete and Khamis Kulemba and Advera Mtatina and Marry Makunja and Jerry Mwaikambo and Justine Godfrey and Ntuli Kapologwe and Paul Chaote and Tumaini Kengia and Salvatory Kalabamu and Anthony Kapesa and Adorat Mpolo and Judith Ringia and Anold Musiba and Frank Mganga and Agnes Kyamba and Oscar Tenganamba},
      title = {Designing and Implementing Health System Strengthening Intervention Using Performance Score Card; the Effect on Health Service Delivery in Tanzania, a Study Protocol},
      journal = {Science Journal of Public Health},
      volume = {11},
      number = {3},
      pages = {94-107},
      doi = {10.11648/j.sjph.20231103.16},
      url = {https://doi.org/10.11648/j.sjph.20231103.16},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.sjph.20231103.16},
      abstract = {Introduction: Sustainable development goals (SDGs) need to be achieved by Low and Middle Income countries in order to achieve the Universal Health Care (UHC). The strategies and interventions to achieve UHC need to be robust and effective for health system to work optimally. Simiyu Region (Health department) designed a health system strengthening (HSS) intervention which uses a continuous quality improvement (CQI) approach to address health system challenges. The designed HSS intervention had a major focus on improving health system performance using governance and leadership health system pillar as a lever. Methods: This is a prospective observational study implemented along with national essential health intervention packages. The governance priority areas included formulation of performance measurement/score card tool with 34 indicators and 87 operational standards comprised of structural, processes and outcome indicators. Governance domains are; supportive supervision, data quality assessment, monthly and quarterly data review meetings, star rating assessment, health facility governance committee meetings, medicine and drug audit and so forth. Performance measurement was done in all six councils quarterly to ensure intervention institutionalization and improved indicators performance. Data collection: Quantitative data; Data collection tools for the intervention will be developed according to the objectives, research questions and outcomes and outputs from this intervention. Routine data collection tools of Ministry of Health will be used to collect data outcome data of service delivery. Observational data of governance performance are collected using the generated performance measurement tool. Qualitative data. Will be collected using in-depth interviews and focus group discussions with regional and council management teams, health care staff, HMTs and council leaders. The interview will explore program acceptability, drivers and barriers towards its implementation of this intervention. Data analysis: Quantitative data will be analyzed using appropriate statistical software and data are presented in tables, charts and frequencies. Statistical significance test for association of independent and dependent variables will be performed accordingly. Qualitative data will be analysed by using Ground theory where the contents analysis will be performed after the data being transcribed verbatim. Discussion: Leadership and governance is critical cross-cutting pillar for HSS. Routine performance measurement using validated tool is important to monitor the strengths and weaknesses of governance structures and health system performance with end results of health system responsiveness and resilient. Conclusion: HSS interventions with CQI involving leadership and governance are indispensable in restricted resource countries for achieving large ends with restricted resources.},
     year = {2023}
    }
    

    Copy | Download

  • TY  - JOUR
    T1  - Designing and Implementing Health System Strengthening Intervention Using Performance Score Card; the Effect on Health Service Delivery in Tanzania, a Study Protocol
    AU  - Boniphace Marwa
    AU  - Judith Zadock
    AU  - Chacha Magige
    AU  - Penina Mbwete
    AU  - Khamis Kulemba
    AU  - Advera Mtatina
    AU  - Marry Makunja
    AU  - Jerry Mwaikambo
    AU  - Justine Godfrey
    AU  - Ntuli Kapologwe
    AU  - Paul Chaote
    AU  - Tumaini Kengia
    AU  - Salvatory Kalabamu
    AU  - Anthony Kapesa
    AU  - Adorat Mpolo
    AU  - Judith Ringia
    AU  - Anold Musiba
    AU  - Frank Mganga
    AU  - Agnes Kyamba
    AU  - Oscar Tenganamba
    Y1  - 2023/06/29
    PY  - 2023
    N1  - https://doi.org/10.11648/j.sjph.20231103.16
    DO  - 10.11648/j.sjph.20231103.16
    T2  - Science Journal of Public Health
    JF  - Science Journal of Public Health
    JO  - Science Journal of Public Health
    SP  - 94
    EP  - 107
    PB  - Science Publishing Group
    SN  - 2328-7950
    UR  - https://doi.org/10.11648/j.sjph.20231103.16
    AB  - Introduction: Sustainable development goals (SDGs) need to be achieved by Low and Middle Income countries in order to achieve the Universal Health Care (UHC). The strategies and interventions to achieve UHC need to be robust and effective for health system to work optimally. Simiyu Region (Health department) designed a health system strengthening (HSS) intervention which uses a continuous quality improvement (CQI) approach to address health system challenges. The designed HSS intervention had a major focus on improving health system performance using governance and leadership health system pillar as a lever. Methods: This is a prospective observational study implemented along with national essential health intervention packages. The governance priority areas included formulation of performance measurement/score card tool with 34 indicators and 87 operational standards comprised of structural, processes and outcome indicators. Governance domains are; supportive supervision, data quality assessment, monthly and quarterly data review meetings, star rating assessment, health facility governance committee meetings, medicine and drug audit and so forth. Performance measurement was done in all six councils quarterly to ensure intervention institutionalization and improved indicators performance. Data collection: Quantitative data; Data collection tools for the intervention will be developed according to the objectives, research questions and outcomes and outputs from this intervention. Routine data collection tools of Ministry of Health will be used to collect data outcome data of service delivery. Observational data of governance performance are collected using the generated performance measurement tool. Qualitative data. Will be collected using in-depth interviews and focus group discussions with regional and council management teams, health care staff, HMTs and council leaders. The interview will explore program acceptability, drivers and barriers towards its implementation of this intervention. Data analysis: Quantitative data will be analyzed using appropriate statistical software and data are presented in tables, charts and frequencies. Statistical significance test for association of independent and dependent variables will be performed accordingly. Qualitative data will be analysed by using Ground theory where the contents analysis will be performed after the data being transcribed verbatim. Discussion: Leadership and governance is critical cross-cutting pillar for HSS. Routine performance measurement using validated tool is important to monitor the strengths and weaknesses of governance structures and health system performance with end results of health system responsiveness and resilient. Conclusion: HSS interventions with CQI involving leadership and governance are indispensable in restricted resource countries for achieving large ends with restricted resources.
    VL  - 11
    IS  - 3
    ER  - 

    Copy | Download

Author Information
  • Regional Health Management Team (RHMT), Regional Commissioner’s Office, Simiyu, Tanzania

  • Regional Health Management Team (RHMT), Regional Commissioner’s Office, Simiyu, Tanzania

  • Regional Health Management Team (RHMT), Regional Commissioner’s Office, Simiyu, Tanzania

  • Regional Health Management Team (RHMT), Regional Commissioner’s Office, Simiyu, Tanzania

  • Regional Health Management Team (RHMT), Regional Commissioner’s Office, Simiyu, Tanzania

  • Regional Health Management Team (RHMT), Regional Commissioner’s Office, Simiyu, Tanzania

  • Regional Health Management Team (RHMT), Regional Commissioner’s Office, Simiyu, Tanzania

  • Regional Health Management Team (RHMT), Regional Commissioner’s Office, Simiyu, Tanzania

  • Regional Health Management Team (RHMT), Regional Commissioner’s Office, Simiyu, Tanzania

  • Presidents’ Office, Regional Administration and Local Government (PORALG), Dodoma, Tanzania

  • Presidents’ Office, Regional Administration and Local Government (PORALG), Dodoma, Tanzania

  • Presidents’ Office, Regional Administration and Local Government (PORALG), Dodoma, Tanzania

  • Department of Paediatrics and Child Health, Hubert Kairuki Memorial University (HKMU), Dar es Salaam, Tanzania

  • Department of Public Health and Community Medicine, Catholic University of Health and Allied Sciencies, Mwanza, Tanzania

  • Council Health Management Team (CHMT), District Executive Director’s Office, Simiyu, Tanzania

  • Council Health Management Team (CHMT), District Executive Director’s Office, Simiyu, Tanzania

  • Council Health Management Team (CHMT), District Executive Director’s Office, Simiyu, Tanzania

  • Council Health Management Team (CHMT), District Executive Director’s Office, Simiyu, Tanzania

  • Council Health Management Team (CHMT), District Executive Director’s Office, Simiyu, Tanzania

  • Regional Health Management Team (RHMT), Regional Commissioner’s Office, Simiyu, Tanzania

  • Sections