Science Journal of Business and Management

Volume 8, Issue 3, September 2020

  • A Reflective Essay on What Public Relations Is: Its Role in Strategic Communication Management in Organizations and MNCs

    Kwesi Atta Sakyi, Geoffrey Mweshi, David Musona, Esnart Mwaba Tayali

    Issue: Volume 8, Issue 3, September 2020
    Pages: 106-111
    Received: 27 April 2020
    Accepted: 2 June 2020
    Published: 23 June 2020
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    Abstract: This article has the objective of clarifying what public relations is all about in connection with how large corporate entities or MNCs manage or handle strategic communications. In the past, we have seen the demise of large Multinational Corporations due to scandals and failure to handle crisis such as oil spills, handling clients’ money during gl... Show More
  • Impact of E-bills Payment on Customer Satisfaction in Uganda: Stanbic Bank Uganda Limited as the Case Study

    Sazir Nsubuga Mayanja

    Issue: Volume 8, Issue 3, September 2020
    Pages: 112-118
    Received: 6 January 2020
    Accepted: 24 February 2020
    Published: 4 July 2020
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    Abstract: The purpose of the study was to examine the effect of e-bill payment on customer satisfaction in Uganda with Stanbic Bank Uganda Limited as the case study. The study involved 5 managers, 10 Middle Level staff involved in E-banking operations, 5 Head office (Stanbic) E-banking operative staff, 8 Customer relationship officers attending walk-in-custo... Show More
  • Lean Six Sigma in Services: An Application of the Methodology in the Attendiment Sector of an Exam Laboratory

    Bruna Vasconcellos de Araujo

    Issue: Volume 8, Issue 3, September 2020
    Pages: 119-131
    Received: 10 March 2020
    Accepted: 24 March 2020
    Published: 6 July 2020
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    Abstract: The present study aimed to apply the Lean Six Sigma methodology, through the DMAIC cycle (applied in five phases that ensure that companies apply Lean Six Sigma in a methodical and disciplined way: Define, Measure, Analyze, Improve and Control), in the service units of the Minas Gerais regional of an examination laboratory, identifying critical pro... Show More
  • Effect of Capital Management on the Performance of Private Commercial Banks in Rwanda: A Case Study of Bank of Kigali

    Sazir Nsubuga Mayanja, Kato Mahazi, Twesige Daniel

    Issue: Volume 8, Issue 3, September 2020
    Pages: 132-140
    Received: 7 September 2019
    Accepted: 15 October 2019
    Published: 22 July 2020
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    Abstract: The study was about capital management and performance of the banking sector with Bank of Kigali as the case study. The study was motivated by the various episodes of private bank failures in many parts of the world. This study therefore, examined the role of capital management on the performance of banking sector. To achieve, this objective, the f... Show More
  • Management Accounting Information and Decision Making of Not-for-Profit Organisations in Rwanda

    Twesige Daniel, Kato Mahazi, Sazir Nsubuga Mayanja

    Issue: Volume 8, Issue 3, September 2020
    Pages: 141-148
    Received: 7 September 2019
    Accepted: 15 October 2019
    Published: 22 July 2020
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    Abstract: The main objective of the study was to examine the contribution of management accounting information to the decision-making process of not -for -profit making organizations, with International Fertilizer Development Centre (IFDC) as the case study. Both qualitative and quantitative research design was used, and respondents were purposively selected... Show More
  • A Stepwise Approach of Factors Affecting Agricultural Production in Nigeria

    Anietie Edem Udokang

    Issue: Volume 8, Issue 3, September 2020
    Pages: 149-153
    Received: 22 July 2015
    Accepted: 26 September 2015
    Published: 17 September 2020
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    Abstract: This paper is to study area harvested, number of people employed and quantity of fertilizer used as factors that affect agricultural crop production in Nigeria. The best variable selection/stepwise method is used to determine the factor(s) that contributed more to crop production in Nigeria. The factors were the explanatory variables and crop produ... Show More