Journal of Family Medicine and Health Care

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Construction of Quality Indicators of Outpatient Care Based on Delphi Method and Analytic Hierarchy Process

Received: Apr. 29, 2020    Accepted: May 11, 2020    Published: May 15, 2020
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Abstract

Objective: We aim to build a standard quality evaluation indicator system to provide a scientific quantitative evaluation tool for the assessment of the quality of outpatient care. Methods: we drew up the content of the indicator system for quality of outpatient care through searching literature at home and abroad and decided the indicators and their weight based on the Delphi method and analytic hierarchy process. Results: The collection rates of the expert consultation questionnaires were 95.45% and 100% for the first and second round and the coefficients of authority were 0.881 and 0.877, and Kendall coefficients of concordance were 0.303 and 0.313 respectively. The quality evaluation indicators of outpatient care consists of 3 first-level indicators, 14 second-level indicators and 56 third-level indicators. Conclusions: The indicator system for evaluation of quality of outpatient care is scientific and reliable and thus can be used as a tool for the evaluation of the quality of outpatient care, providing basis for continuous improvement of outpatient care quality.

DOI 10.11648/j.jfmhc.20200602.11
Published in Journal of Family Medicine and Health Care ( Volume 6, Issue 2, June 2020 )
Page(s) 31-38
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

Outpatient, Quality of Care, Delphi, Analytic Hierarchy Process

References
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Cite This Article
  • APA Style

    Liu Manli, Lin Qingran, Liu Guilin, Wang Lin, Li Yanfei, et al. (2020). Construction of Quality Indicators of Outpatient Care Based on Delphi Method and Analytic Hierarchy Process. Journal of Family Medicine and Health Care, 6(2), 31-38. https://doi.org/10.11648/j.jfmhc.20200602.11

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    ACS Style

    Liu Manli; Lin Qingran; Liu Guilin; Wang Lin; Li Yanfei, et al. Construction of Quality Indicators of Outpatient Care Based on Delphi Method and Analytic Hierarchy Process. J. Fam. Med. Health Care 2020, 6(2), 31-38. doi: 10.11648/j.jfmhc.20200602.11

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    AMA Style

    Liu Manli, Lin Qingran, Liu Guilin, Wang Lin, Li Yanfei, et al. Construction of Quality Indicators of Outpatient Care Based on Delphi Method and Analytic Hierarchy Process. J Fam Med Health Care. 2020;6(2):31-38. doi: 10.11648/j.jfmhc.20200602.11

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  • @article{10.11648/j.jfmhc.20200602.11,
      author = {Liu Manli and Lin Qingran and Liu Guilin and Wang Lin and Li Yanfei and Yan Ling},
      title = {Construction of Quality Indicators of Outpatient Care Based on Delphi Method and Analytic Hierarchy Process},
      journal = {Journal of Family Medicine and Health Care},
      volume = {6},
      number = {2},
      pages = {31-38},
      doi = {10.11648/j.jfmhc.20200602.11},
      url = {https://doi.org/10.11648/j.jfmhc.20200602.11},
      eprint = {https://download.sciencepg.com/pdf/10.11648.j.jfmhc.20200602.11},
      abstract = {Objective: We aim to build a standard quality evaluation indicator system to provide a scientific quantitative evaluation tool for the assessment of the quality of outpatient care. Methods: we drew up the content of the indicator system for quality of outpatient care through searching literature at home and abroad and decided the indicators and their weight based on the Delphi method and analytic hierarchy process. Results: The collection rates of the expert consultation questionnaires were 95.45% and 100% for the first and second round and the coefficients of authority were 0.881 and 0.877, and Kendall coefficients of concordance were 0.303 and 0.313 respectively. The quality evaluation indicators of outpatient care consists of 3 first-level indicators, 14 second-level indicators and 56 third-level indicators. Conclusions: The indicator system for evaluation of quality of outpatient care is scientific and reliable and thus can be used as a tool for the evaluation of the quality of outpatient care, providing basis for continuous improvement of outpatient care quality.},
     year = {2020}
    }
    

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  • TY  - JOUR
    T1  - Construction of Quality Indicators of Outpatient Care Based on Delphi Method and Analytic Hierarchy Process
    AU  - Liu Manli
    AU  - Lin Qingran
    AU  - Liu Guilin
    AU  - Wang Lin
    AU  - Li Yanfei
    AU  - Yan Ling
    Y1  - 2020/05/15
    PY  - 2020
    N1  - https://doi.org/10.11648/j.jfmhc.20200602.11
    DO  - 10.11648/j.jfmhc.20200602.11
    T2  - Journal of Family Medicine and Health Care
    JF  - Journal of Family Medicine and Health Care
    JO  - Journal of Family Medicine and Health Care
    SP  - 31
    EP  - 38
    PB  - Science Publishing Group
    SN  - 2469-8342
    UR  - https://doi.org/10.11648/j.jfmhc.20200602.11
    AB  - Objective: We aim to build a standard quality evaluation indicator system to provide a scientific quantitative evaluation tool for the assessment of the quality of outpatient care. Methods: we drew up the content of the indicator system for quality of outpatient care through searching literature at home and abroad and decided the indicators and their weight based on the Delphi method and analytic hierarchy process. Results: The collection rates of the expert consultation questionnaires were 95.45% and 100% for the first and second round and the coefficients of authority were 0.881 and 0.877, and Kendall coefficients of concordance were 0.303 and 0.313 respectively. The quality evaluation indicators of outpatient care consists of 3 first-level indicators, 14 second-level indicators and 56 third-level indicators. Conclusions: The indicator system for evaluation of quality of outpatient care is scientific and reliable and thus can be used as a tool for the evaluation of the quality of outpatient care, providing basis for continuous improvement of outpatient care quality.
    VL  - 6
    IS  - 2
    ER  - 

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Author Information
  • The First Clinical Medical College of Jinan University, Guangzhou, China

  • The First Affiliated Hospital of Jinan University, Guangzhou, China

  • University of Chinese Academy of Sciences Shenzhen Hospital (Guangming), Shenzhen, China

  • The First Affiliated Hospital of Jinan University, Guangzhou, China

  • The First Affiliated Hospital of Jinan University, Guangzhou, China

  • The First Clinical Medical College of Jinan University, Guangzhou, China

  • Section