A Culture of Smiling and Greetings as Bureaucracy Reform in Public Services at the Chemical Analyst High School Padang, West Sumatera

Ismaya Indri Astuti

doi:doi:10.11648/j.ash.20210704.18

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A Culture of Smiling and Greetings as Bureaucracy Reform in Public Services at the Chemical Analyst High School Padang, West Sumatera

Ismaya Indri Astuti

Published in Advances in Sciences and Humanities (Volume 7, Issue 4)

Received: 10 October 2021 Accepted: 26 October 2021 Published: 31 December 2021

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Abstract

In Indonesia the vision of Bureautic Reform will become real if the Bureautic Good Governance starts from the habit of service itself. The servants of public service should improve themselves to provide services for the community wholeheartedly which is reflected in the seriousness of the servants in a good serving. Nowdays, the government is intensively carrying out bureaucratic reforms both in central and regional agencies. In line with the Road Map of the Ministry of Industry of the Republic of Indonesia, Chemical Analyst High School Padang consistently maximizes services by prioritizing the interests of the community. To make it happen there must be a change in character, one of the effort of Chemical Analyst High School Padang in maximizing public services through by smiling and greetings. This culture was carried out at Padang Chemical Analyst Vocational School did not appear itself, but is pursued through a controlled process involving by all human resources in this system. Chemical Analyst High School Padang is a place to promote cultural values that are not only limited to scientific values but all possible values of life that can be becoming righteous human and cultured people. As one of the government agencies with the title of the Integrity Zone towards a Clean and Serving Bureaucratic Area and a Corruption-Free Area is closely related to optimal and maximum service, the success of service can be measured through the satisfaction felt by the community.

Published in	Advances in Sciences and Humanities (Volume 7, Issue 4)
DOI	10.11648/j.ash.20210704.18
Page(s)	167-172
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2021. Published by Science Publishing Group

Keywords

Bureautic Reform, Smiling and Greetings Culture, Public Service

References

[1]	Hariandja, Denny, B. C, (1999), Birokrasi Nan Pongah, Belajar dari Kegagalan Orde Baru. Jakarta: Kanisius.
[2]	Indonesia Republic Radio. (2021). Pupuk Organik Cari SMK SMAK Padang Masuk Nominasi Inovasi Kemenperin. Accessed in website https://rri.co.id/padang/1228-pendidikan/997113/pupuk-organik-cair-smk-smak-padang-masuk-nominasi-inovasi-kemenperinri?utm_source=terbaru_widget&utm_medium=internal_link&utm_campaign=General%20Campaign.
[3]	Jawapos Newspaper. (2021). Gubernur Sumbar Dukung Pengembangan Pupuk Darah Sapi SMAK Padang. Accessed in website https://padek.jawapos.com/gubernur-sumbar-dukung-pengembangan-pupuk-darah-sapi-smak-padang/.
[4]	Lubis, Mochtar dan Scoot, J. C. (1987). Mafia dan Korupsi Birokrasi. Jakarta: Yayasan Obor Indonesia.
[5]	Moenir, H. A. S. (2001). Manajemen Pelayanan Umum di Indonesia. Jakarta: Bumi Aksara.
[6]	Rohman, Arif. (2012). Kebijakan Pendidikan: Analisis Dinamika Formulasi dan Implementasi. Yogyakarta: Aswaja Pressindo.
[7]	Sedarmayanti. (2009). Reformasi Administrasi Publik, Reformasi Birokrasi, dan Kepemimpinan Masa Depan: Mewujudkan Pelayanan Prima dan Kepemerintahan yang Baik. Bandung: Refika Aditama.
[8]	Sofyan, Herminarto. (2005). Pengembangan Kultur Sekolah. Yogyakarta: Program Pascasarjana Universitas Negeri Yogyakarta.
[9]	The Decision of Ministry of Administrative and Bureaucratic Reform of the Republic of Indonesia No. 63/2004 about General Guidelines for the Implementation of Public Services.
[10]	The Ministry of Administrative and Bureaucratic Reform of the Republic of Indonesia. (2020). Penghargaan bagi Unit Kerja Peraih WBK WBBM. Accessed in website https://www.menpan.go.id/site/berita-terkini/menteri-tjahjo-akan-berikan-penghargaan-bagi-unit-kerja-peraih-wbk-wbbm.
[11]	The Ministry of Communication and Informatics of Indonesia Republic. (2016). Joko Widodo, Reformasi Birokrasi, Pelayanan Terbaik Untuk Republik. Accessed in website https://www.kominfo.go.id/content/detail/8228/reformasi-birokrasi-pelayanan-terbaik-untuk-republik/0/kerja_nyata.
[12]	The Regulation of The Ministry of Administrative and Bureaucratic Reform of the Republic of Indonesia No. 30/2014 about Public Service Innovation.
[13]	The President Regulation No. 81/2010 about Bureaucratic Reform Grand Design.
[14]	Law of the Republic of Indonesia Number 20 of 2001 concerning Amendments to Law Number 31 of 1999 concerning Eradication of Criminal Acts of Corruption.

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APA Style

Ismaya Indri Astuti. (2021). A Culture of Smiling and Greetings as Bureaucracy Reform in Public Services at the Chemical Analyst High School Padang, West Sumatera. Advances in Sciences and Humanities, 7(4), 167-172. https://doi.org/10.11648/j.ash.20210704.18

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Ismaya Indri Astuti. A Culture of Smiling and Greetings as Bureaucracy Reform in Public Services at the Chemical Analyst High School Padang, West Sumatera. Adv. Sci. Humanit. 2021, 7(4), 167-172. doi: 10.11648/j.ash.20210704.18

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AMA Style

Ismaya Indri Astuti. A Culture of Smiling and Greetings as Bureaucracy Reform in Public Services at the Chemical Analyst High School Padang, West Sumatera. Adv Sci Humanit. 2021;7(4):167-172. doi: 10.11648/j.ash.20210704.18

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@article{10.11648/j.ash.20210704.18,
  author = {Ismaya Indri Astuti},
  title = {A Culture of Smiling and Greetings as Bureaucracy Reform in Public Services at the Chemical Analyst High School Padang, West Sumatera},
  journal = {Advances in Sciences and Humanities},
  volume = {7},
  number = {4},
  pages = {167-172},
  doi = {10.11648/j.ash.20210704.18},
  url = {https://doi.org/10.11648/j.ash.20210704.18},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ash.20210704.18},
  abstract = {In Indonesia the vision of Bureautic Reform will become real if the Bureautic Good Governance starts from the habit of service itself. The servants of public service should improve themselves to provide services for the community wholeheartedly which is reflected in the seriousness of the servants in a good serving. Nowdays, the government is intensively carrying out bureaucratic reforms both in central and regional agencies. In line with the Road Map of the Ministry of Industry of the Republic of Indonesia, Chemical Analyst High School Padang consistently maximizes services by prioritizing the interests of the community. To make it happen there must be a change in character, one of the effort of Chemical Analyst High School Padang in maximizing public services through by smiling and greetings. This culture was carried out at Padang Chemical Analyst Vocational School did not appear itself, but is pursued through a controlled process involving by all human resources in this system. Chemical Analyst High School Padang is a place to promote cultural values that are not only limited to scientific values but all possible values of life that can be becoming righteous human and cultured people. As one of the government agencies with the title of the Integrity Zone towards a Clean and Serving Bureaucratic Area and a Corruption-Free Area is closely related to optimal and maximum service, the success of service can be measured through the satisfaction felt by the community.},
 year = {2021}
}

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Author Information

Ismaya Indri Astuti

Chemical Analyst High School Padang, Ministry of Industry, Padang, Indonesia

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Plain Text BibTeX RIS

APA Style

Ismaya Indri Astuti. (2021). A Culture of Smiling and Greetings as Bureaucracy Reform in Public Services at the Chemical Analyst High School Padang, West Sumatera. Advances in Sciences and Humanities, 7(4), 167-172. https://doi.org/10.11648/j.ash.20210704.18

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ACS Style

Ismaya Indri Astuti. A Culture of Smiling and Greetings as Bureaucracy Reform in Public Services at the Chemical Analyst High School Padang, West Sumatera. Adv. Sci. Humanit. 2021, 7(4), 167-172. doi: 10.11648/j.ash.20210704.18

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AMA Style

Ismaya Indri Astuti. A Culture of Smiling and Greetings as Bureaucracy Reform in Public Services at the Chemical Analyst High School Padang, West Sumatera. Adv Sci Humanit. 2021;7(4):167-172. doi: 10.11648/j.ash.20210704.18

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@article{10.11648/j.ash.20210704.18,
  author = {Ismaya Indri Astuti},
  title = {A Culture of Smiling and Greetings as Bureaucracy Reform in Public Services at the Chemical Analyst High School Padang, West Sumatera},
  journal = {Advances in Sciences and Humanities},
  volume = {7},
  number = {4},
  pages = {167-172},
  doi = {10.11648/j.ash.20210704.18},
  url = {https://doi.org/10.11648/j.ash.20210704.18},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ash.20210704.18},
  abstract = {In Indonesia the vision of Bureautic Reform will become real if the Bureautic Good Governance starts from the habit of service itself. The servants of public service should improve themselves to provide services for the community wholeheartedly which is reflected in the seriousness of the servants in a good serving. Nowdays, the government is intensively carrying out bureaucratic reforms both in central and regional agencies. In line with the Road Map of the Ministry of Industry of the Republic of Indonesia, Chemical Analyst High School Padang consistently maximizes services by prioritizing the interests of the community. To make it happen there must be a change in character, one of the effort of Chemical Analyst High School Padang in maximizing public services through by smiling and greetings. This culture was carried out at Padang Chemical Analyst Vocational School did not appear itself, but is pursued through a controlled process involving by all human resources in this system. Chemical Analyst High School Padang is a place to promote cultural values that are not only limited to scientific values but all possible values of life that can be becoming righteous human and cultured people. As one of the government agencies with the title of the Integrity Zone towards a Clean and Serving Bureaucratic Area and a Corruption-Free Area is closely related to optimal and maximum service, the success of service can be measured through the satisfaction felt by the community.},
 year = {2021}
}

Copy | Download

TY  - JOUR
T1  - A Culture of Smiling and Greetings as Bureaucracy Reform in Public Services at the Chemical Analyst High School Padang, West Sumatera
AU  - Ismaya Indri Astuti
Y1  - 2021/12/31
PY  - 2021
N1  - https://doi.org/10.11648/j.ash.20210704.18
DO  - 10.11648/j.ash.20210704.18
T2  - Advances in Sciences and Humanities
JF  - Advances in Sciences and Humanities
JO  - Advances in Sciences and Humanities
SP  - 167
EP  - 172
PB  - Science Publishing Group
SN  - 2472-0984
UR  - https://doi.org/10.11648/j.ash.20210704.18
AB  - In Indonesia the vision of Bureautic Reform will become real if the Bureautic Good Governance starts from the habit of service itself. The servants of public service should improve themselves to provide services for the community wholeheartedly which is reflected in the seriousness of the servants in a good serving. Nowdays, the government is intensively carrying out bureaucratic reforms both in central and regional agencies. In line with the Road Map of the Ministry of Industry of the Republic of Indonesia, Chemical Analyst High School Padang consistently maximizes services by prioritizing the interests of the community. To make it happen there must be a change in character, one of the effort of Chemical Analyst High School Padang in maximizing public services through by smiling and greetings. This culture was carried out at Padang Chemical Analyst Vocational School did not appear itself, but is pursued through a controlled process involving by all human resources in this system. Chemical Analyst High School Padang is a place to promote cultural values that are not only limited to scientific values but all possible values of life that can be becoming righteous human and cultured people. As one of the government agencies with the title of the Integrity Zone towards a Clean and Serving Bureaucratic Area and a Corruption-Free Area is closely related to optimal and maximum service, the success of service can be measured through the satisfaction felt by the community.
VL  - 7
IS  - 4
ER  -

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