Research on Impact of Food Service Hygiene on Customers' Dining Well-being

Li Wenxiong; Huang Yafen; Jinjing

doi:doi:10.11648/j.ijhtm.20230702.15

| Peer-Reviewed

Research on Impact of Food Service Hygiene on Customers' Dining Well-being

Li Wenxiong, Huang Yafen, Jinjing

Published in International Journal of Hospitality & Tourism Management (Volume 7, Issue 2)

Received: 14 June 2023 Accepted: 30 June 2023 Published: 14 September 2023

Views: Downloads:

Download PDF

Share This Article

Twitter
Linked In
Facebook

Abstract

Food service hygiene is an important factor that influences the customers' satisfaction. Well-being is a feeling that measures customers' attitude about the life. In order to explore the relationship between food service hygiene and customers' dining well-being, this paper mainly adopts the questionnaire survey method and uses data analysis methods such as correlation and multiple linear regression to do some research. Research has shown that the food service hygiene can affect customers' dining well-being to a certain extent. The score for tableware hygiene increased by 1 point, resulting in a 0.172 point increase in well-being; The score of the body odor of the service personnel increased by 1 point, resulting in a 0.158 point increase in well-being; The service personnel's clothing cleanliness rating increased by 1 point, resulting in a 0.177 point increase in well-being. Based on the study, the research also puts forward some conclusions and suggestions, such as gender factors have no significant influence on customers' dining well-being, regardless of the scale of the enterprise, whether for the sake of customers' eating health or improving the dining experience, our entire food service industry should pay attention to hygiene and provide good health services, so that consumers can experience the well-being brought by eating with peace of mind while enjoying delicious food, thus improving the sense of dining safety and well-being.

Published in	International Journal of Hospitality & Tourism Management (Volume 7, Issue 2)
DOI	10.11648/j.ijhtm.20230702.15
Page(s)	90-96
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2023. Published by Science Publishing Group

Keywords

Food Service, Hygiene, Well-being

References

[1]	Wan Junren. What is well-being [J]. Morality and Civilization, 2011 (3): 32-35.
[2]	Wang Junxiu, Liu Xiaoliu, Tan Xuyun, Miao Ruikai. People's Needs for a Better Life: Connotation, Experience and Sense of Gain [J]. Hongqi Manuscript, 2019 (16): 15-17.
[3]	Wu Liyun, Chen Fangying. Study on the Behavior of Catering Consumers Based on the Content Analysis of Online Comments [J]. Human Geography, 2015, 30 (05): 147-152.
[4]	Yan Biaobin, Zheng Xue, Qiu Lin. Summary of Subjective Well-being [J]. Dialectics of Nature, 2004 (02): 96-100, 109-112.
[5]	Xing Zhanjun, Huang Liqing. Two Main Well-Being Views in the History of Western Philosophy and Contemporary Subjective Well-Being [J]. Theoretical discussion, 2004 (01): 32-35.
[6]	Diener E. Subjective well-being [J]. Psychological bulletin, 1984, 95 (3): 542.
[7]	Howell R T, Hill G. The mediators of experiential purchases: Determining the impact of psychological needs satisfaction and social comparison [J]. The Journal of Positive Psychology, 2009, 4 (6): 511-522.
[8]	Shao Yanping. The Influence of Experience Consumption and Material Consumption on Well-Being [J]. Youth, 2019 (30): 136-137.
[9]	Yasami M, Phetvaroon K, Zhu H. International tourists’ choices and satisfaction of small restaurants in thailand: the influence of food safety indicators [J]. Journal of Food service Business Research, 2022, 25 (5): 499-532.
[10]	Abubakari S, Mohammed K A, Iddrisu I N. Assessing the impact of sanitation on customer retention a survey of restaurants in the tamale metropolis [J]. Open Access Library Journal, 2019, 06 (12): 1-18.
[11]	Fatimah U, Boo H C, Sambasivan M, et al. Food service hygiene factors—The consumer perspective [J]. International Journal of Hospitality Management, 2011, 30 (1): 38-45.
[12]	Ye Xiaoqing. An Empirical Study on Subjective Well-being of Residents in Ethnic Tourism Communities —— A Case Study of She Nationality in Zhejiang [J]. Guizhou Ethnic Studies, 2017, 38 (06): 38-43.
[13]	Haeckel S H, Carbone L P, Berry L L. How to lead the customer experience [J]. Marketing Management, 2003, 12 (1): 18-23.
[14]	Mahesh S, Maria G, Byron K, David S, Joy F, Melissa W, The influence of pandemic-related workplace safety practices on frontline service employee wellbeing outcomes [J]. Journal of Business Research, 2022, 149: 363-374.
[15]	Gürkan A, Bahattin Ö, Effects of ethnic restaurant experience on prospective tourist intentions: Mediating role of food image [J]. Tourism Management Perspectives, 2022, https://doi.org/10.1016/j.tmp.2022.101034.

Cite This Article

Plain Text BibTeX RIS

APA Style

Li Wenxiong, Huang Yafen, Jinjing. (2023). Research on Impact of Food Service Hygiene on Customers' Dining Well-being. International Journal of Hospitality & Tourism Management, 7(2), 90-96. https://doi.org/10.11648/j.ijhtm.20230702.15

Copy | Download

ACS Style

Li Wenxiong; Huang Yafen; Jinjing. Research on Impact of Food Service Hygiene on Customers' Dining Well-being. Int. J. Hosp. Tour. Manag. 2023, 7(2), 90-96. doi: 10.11648/j.ijhtm.20230702.15

Copy | Download

AMA Style

Li Wenxiong, Huang Yafen, Jinjing. Research on Impact of Food Service Hygiene on Customers' Dining Well-being. Int J Hosp Tour Manag. 2023;7(2):90-96. doi: 10.11648/j.ijhtm.20230702.15

Copy | Download

@article{10.11648/j.ijhtm.20230702.15,
  author = {Li Wenxiong and Huang Yafen and Jinjing},
  title = {Research on Impact of Food Service Hygiene on Customers' Dining Well-being},
  journal = {International Journal of Hospitality & Tourism Management},
  volume = {7},
  number = {2},
  pages = {90-96},
  doi = {10.11648/j.ijhtm.20230702.15},
  url = {https://doi.org/10.11648/j.ijhtm.20230702.15},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijhtm.20230702.15},
  abstract = {Food service hygiene is an important factor that influences the customers' satisfaction. Well-being is a feeling that measures customers' attitude about the life. In order to explore the relationship between food service hygiene and customers' dining well-being, this paper mainly adopts the questionnaire survey method and uses data analysis methods such as correlation and multiple linear regression to do some research. Research has shown that the food service hygiene can affect customers' dining well-being to a certain extent. The score for tableware hygiene increased by 1 point, resulting in a 0.172 point increase in well-being; The score of the body odor of the service personnel increased by 1 point, resulting in a 0.158 point increase in well-being; The service personnel's clothing cleanliness rating increased by 1 point, resulting in a 0.177 point increase in well-being. Based on the study, the research also puts forward some conclusions and suggestions, such as gender factors have no significant influence on customers' dining well-being, regardless of the scale of the enterprise, whether for the sake of customers' eating health or improving the dining experience, our entire food service industry should pay attention to hygiene and provide good health services, so that consumers can experience the well-being brought by eating with peace of mind while enjoying delicious food, thus improving the sense of dining safety and well-being.},
 year = {2023}
}

Copy | Download

TY  - JOUR
T1  - Research on Impact of Food Service Hygiene on Customers' Dining Well-being
AU  - Li Wenxiong
AU  - Huang Yafen
AU  - Jinjing
Y1  - 2023/09/14
PY  - 2023
N1  - https://doi.org/10.11648/j.ijhtm.20230702.15
DO  - 10.11648/j.ijhtm.20230702.15
T2  - International Journal of Hospitality & Tourism Management
JF  - International Journal of Hospitality & Tourism Management
JO  - International Journal of Hospitality & Tourism Management
SP  - 90
EP  - 96
PB  - Science Publishing Group
SN  - 2640-1800
UR  - https://doi.org/10.11648/j.ijhtm.20230702.15
AB  - Food service hygiene is an important factor that influences the customers' satisfaction. Well-being is a feeling that measures customers' attitude about the life. In order to explore the relationship between food service hygiene and customers' dining well-being, this paper mainly adopts the questionnaire survey method and uses data analysis methods such as correlation and multiple linear regression to do some research. Research has shown that the food service hygiene can affect customers' dining well-being to a certain extent. The score for tableware hygiene increased by 1 point, resulting in a 0.172 point increase in well-being; The score of the body odor of the service personnel increased by 1 point, resulting in a 0.158 point increase in well-being; The service personnel's clothing cleanliness rating increased by 1 point, resulting in a 0.177 point increase in well-being. Based on the study, the research also puts forward some conclusions and suggestions, such as gender factors have no significant influence on customers' dining well-being, regardless of the scale of the enterprise, whether for the sake of customers' eating health or improving the dining experience, our entire food service industry should pay attention to hygiene and provide good health services, so that consumers can experience the well-being brought by eating with peace of mind while enjoying delicious food, thus improving the sense of dining safety and well-being.
VL  - 7
IS  - 2
ER  -

Copy | Download

Author Information

Li Wenxiong

College of Food Science and Engineering, Lingnan Normal University, Zhanjiang, China
Huang Yafen

College of Food Science and Engineering, Lingnan Normal University, Zhanjiang, China
Jinjing

College of Food Science and Engineering, Lingnan Normal University, Zhanjiang, China

Download PDF

Sections

Plain Text BibTeX RIS

APA Style

Li Wenxiong, Huang Yafen, Jinjing. (2023). Research on Impact of Food Service Hygiene on Customers' Dining Well-being. International Journal of Hospitality & Tourism Management, 7(2), 90-96. https://doi.org/10.11648/j.ijhtm.20230702.15

Copy | Download

ACS Style

Li Wenxiong; Huang Yafen; Jinjing. Research on Impact of Food Service Hygiene on Customers' Dining Well-being. Int. J. Hosp. Tour. Manag. 2023, 7(2), 90-96. doi: 10.11648/j.ijhtm.20230702.15

Copy | Download

AMA Style

Li Wenxiong, Huang Yafen, Jinjing. Research on Impact of Food Service Hygiene on Customers' Dining Well-being. Int J Hosp Tour Manag. 2023;7(2):90-96. doi: 10.11648/j.ijhtm.20230702.15

Copy | Download

@article{10.11648/j.ijhtm.20230702.15,
  author = {Li Wenxiong and Huang Yafen and Jinjing},
  title = {Research on Impact of Food Service Hygiene on Customers' Dining Well-being},
  journal = {International Journal of Hospitality & Tourism Management},
  volume = {7},
  number = {2},
  pages = {90-96},
  doi = {10.11648/j.ijhtm.20230702.15},
  url = {https://doi.org/10.11648/j.ijhtm.20230702.15},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijhtm.20230702.15},
  abstract = {Food service hygiene is an important factor that influences the customers' satisfaction. Well-being is a feeling that measures customers' attitude about the life. In order to explore the relationship between food service hygiene and customers' dining well-being, this paper mainly adopts the questionnaire survey method and uses data analysis methods such as correlation and multiple linear regression to do some research. Research has shown that the food service hygiene can affect customers' dining well-being to a certain extent. The score for tableware hygiene increased by 1 point, resulting in a 0.172 point increase in well-being; The score of the body odor of the service personnel increased by 1 point, resulting in a 0.158 point increase in well-being; The service personnel's clothing cleanliness rating increased by 1 point, resulting in a 0.177 point increase in well-being. Based on the study, the research also puts forward some conclusions and suggestions, such as gender factors have no significant influence on customers' dining well-being, regardless of the scale of the enterprise, whether for the sake of customers' eating health or improving the dining experience, our entire food service industry should pay attention to hygiene and provide good health services, so that consumers can experience the well-being brought by eating with peace of mind while enjoying delicious food, thus improving the sense of dining safety and well-being.},
 year = {2023}
}

Copy | Download

TY  - JOUR
T1  - Research on Impact of Food Service Hygiene on Customers' Dining Well-being
AU  - Li Wenxiong
AU  - Huang Yafen
AU  - Jinjing
Y1  - 2023/09/14
PY  - 2023
N1  - https://doi.org/10.11648/j.ijhtm.20230702.15
DO  - 10.11648/j.ijhtm.20230702.15
T2  - International Journal of Hospitality & Tourism Management
JF  - International Journal of Hospitality & Tourism Management
JO  - International Journal of Hospitality & Tourism Management
SP  - 90
EP  - 96
PB  - Science Publishing Group
SN  - 2640-1800
UR  - https://doi.org/10.11648/j.ijhtm.20230702.15
AB  - Food service hygiene is an important factor that influences the customers' satisfaction. Well-being is a feeling that measures customers' attitude about the life. In order to explore the relationship between food service hygiene and customers' dining well-being, this paper mainly adopts the questionnaire survey method and uses data analysis methods such as correlation and multiple linear regression to do some research. Research has shown that the food service hygiene can affect customers' dining well-being to a certain extent. The score for tableware hygiene increased by 1 point, resulting in a 0.172 point increase in well-being; The score of the body odor of the service personnel increased by 1 point, resulting in a 0.158 point increase in well-being; The service personnel's clothing cleanliness rating increased by 1 point, resulting in a 0.177 point increase in well-being. Based on the study, the research also puts forward some conclusions and suggestions, such as gender factors have no significant influence on customers' dining well-being, regardless of the scale of the enterprise, whether for the sake of customers' eating health or improving the dining experience, our entire food service industry should pay attention to hygiene and provide good health services, so that consumers can experience the well-being brought by eating with peace of mind while enjoying delicious food, thus improving the sense of dining safety and well-being.
VL  - 7
IS  - 2
ER  -

Copy | Download