A Development Framework to Support the Life Cycle Facility Management Information Services for Residential Complex

Jin Su Jeong

doi:doi:10.11648/j.jccee.20160101.15

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A Development Framework to Support the Life Cycle Facility Management Information Services for Residential Complex

Jin Su Jeong

Published in Journal of Civil, Construction and Environmental Engineering (Volume 1, Issue 1)

Received: 31 October 2016 Accepted: 15 November 2016 Published: 16 December 2016

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Abstract

This research investigates the feasibility of web technology as a means of delivering facility information services for better support facility operation and maintenance. Our research proposes a web-based service request and feedback system as a pragmatic solution to the limitations of current facility management (FM) processes with a case study of university residential complex. In practice, work orders and records are often misplaced resulting in lower efficiency and customer satisfaction. Information technology (IT) could be an important tool for reaching efficiency and effectiveness within operation and maintenance, provided that correct and relevant IT is applied. In this study, a model for stating information digitally with a web-based interface and identifying facility services management IT requirements is developed. For customer satisfaction, the end-user point-and-click graphical interface could allow residents to report facility problems using a problem fixture on a floor plan image, trace their work order in progress, view schedules for maintenance, and provide feedback for service online. The benefit for a FM department is that it can receive feedback on performance which would improve the quality of service and build a record of practical experiences. Moreover, this paper enhances the use of a structural practice for the identification of IT requirements which is essential in the pursuit of quality FM services for realization of sustainable buildings in the long run.

Published in	Journal of Civil, Construction and Environmental Engineering (Volume 1, Issue 1)
DOI	10.11648/j.jccee.20160101.15
Page(s)	34-41
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2016. Published by Science Publishing Group

Keywords

Facility Information Services, Construction, Information Technology, Service Quality, Customer Satisfaction, Feedback

References

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APA Style

Jin Su Jeong. (2016). A Development Framework to Support the Life Cycle Facility Management Information Services for Residential Complex. Journal of Civil, Construction and Environmental Engineering, 1(1), 34-41. https://doi.org/10.11648/j.jccee.20160101.15

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ACS Style

Jin Su Jeong. A Development Framework to Support the Life Cycle Facility Management Information Services for Residential Complex. J. Civ. Constr. Environ. Eng. 2016, 1(1), 34-41. doi: 10.11648/j.jccee.20160101.15

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AMA Style

Jin Su Jeong. A Development Framework to Support the Life Cycle Facility Management Information Services for Residential Complex. J Civ Constr Environ Eng. 2016;1(1):34-41. doi: 10.11648/j.jccee.20160101.15

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@article{10.11648/j.jccee.20160101.15,
  author = {Jin Su Jeong},
  title = {A Development Framework to Support the Life Cycle Facility Management Information Services for Residential Complex},
  journal = {Journal of Civil, Construction and Environmental Engineering},
  volume = {1},
  number = {1},
  pages = {34-41},
  doi = {10.11648/j.jccee.20160101.15},
  url = {https://doi.org/10.11648/j.jccee.20160101.15},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.jccee.20160101.15},
  abstract = {This research investigates the feasibility of web technology as a means of delivering facility information services for better support facility operation and maintenance. Our research proposes a web-based service request and feedback system as a pragmatic solution to the limitations of current facility management (FM) processes with a case study of university residential complex. In practice, work orders and records are often misplaced resulting in lower efficiency and customer satisfaction. Information technology (IT) could be an important tool for reaching efficiency and effectiveness within operation and maintenance, provided that correct and relevant IT is applied. In this study, a model for stating information digitally with a web-based interface and identifying facility services management IT requirements is developed. For customer satisfaction, the end-user point-and-click graphical interface could allow residents to report facility problems using a problem fixture on a floor plan image, trace their work order in progress, view schedules for maintenance, and provide feedback for service online. The benefit for a FM department is that it can receive feedback on performance which would improve the quality of service and build a record of practical experiences. Moreover, this paper enhances the use of a structural practice for the identification of IT requirements which is essential in the pursuit of quality FM services for realization of sustainable buildings in the long run.},
 year = {2016}
}

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TY  - JOUR
T1  - A Development Framework to Support the Life Cycle Facility Management Information Services for Residential Complex
AU  - Jin Su Jeong
Y1  - 2016/12/16
PY  - 2016
N1  - https://doi.org/10.11648/j.jccee.20160101.15
DO  - 10.11648/j.jccee.20160101.15
T2  - Journal of Civil, Construction and Environmental Engineering
JF  - Journal of Civil, Construction and Environmental Engineering
JO  - Journal of Civil, Construction and Environmental Engineering
SP  - 34
EP  - 41
PB  - Science Publishing Group
SN  - 2637-3890
UR  - https://doi.org/10.11648/j.jccee.20160101.15
AB  - This research investigates the feasibility of web technology as a means of delivering facility information services for better support facility operation and maintenance. Our research proposes a web-based service request and feedback system as a pragmatic solution to the limitations of current facility management (FM) processes with a case study of university residential complex. In practice, work orders and records are often misplaced resulting in lower efficiency and customer satisfaction. Information technology (IT) could be an important tool for reaching efficiency and effectiveness within operation and maintenance, provided that correct and relevant IT is applied. In this study, a model for stating information digitally with a web-based interface and identifying facility services management IT requirements is developed. For customer satisfaction, the end-user point-and-click graphical interface could allow residents to report facility problems using a problem fixture on a floor plan image, trace their work order in progress, view schedules for maintenance, and provide feedback for service online. The benefit for a FM department is that it can receive feedback on performance which would improve the quality of service and build a record of practical experiences. Moreover, this paper enhances the use of a structural practice for the identification of IT requirements which is essential in the pursuit of quality FM services for realization of sustainable buildings in the long run.
VL  - 1
IS  - 1
ER  -

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Author Information

Jin Su Jeong

School of Engineering and Industrial Design, Technical University of Madrid, Madrid, Spain

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Plain Text BibTeX RIS

APA Style

Jin Su Jeong. (2016). A Development Framework to Support the Life Cycle Facility Management Information Services for Residential Complex. Journal of Civil, Construction and Environmental Engineering, 1(1), 34-41. https://doi.org/10.11648/j.jccee.20160101.15

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ACS Style

Jin Su Jeong. A Development Framework to Support the Life Cycle Facility Management Information Services for Residential Complex. J. Civ. Constr. Environ. Eng. 2016, 1(1), 34-41. doi: 10.11648/j.jccee.20160101.15

Copy | Download

AMA Style

Jin Su Jeong. A Development Framework to Support the Life Cycle Facility Management Information Services for Residential Complex. J Civ Constr Environ Eng. 2016;1(1):34-41. doi: 10.11648/j.jccee.20160101.15

Copy | Download

@article{10.11648/j.jccee.20160101.15,
  author = {Jin Su Jeong},
  title = {A Development Framework to Support the Life Cycle Facility Management Information Services for Residential Complex},
  journal = {Journal of Civil, Construction and Environmental Engineering},
  volume = {1},
  number = {1},
  pages = {34-41},
  doi = {10.11648/j.jccee.20160101.15},
  url = {https://doi.org/10.11648/j.jccee.20160101.15},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.jccee.20160101.15},
  abstract = {This research investigates the feasibility of web technology as a means of delivering facility information services for better support facility operation and maintenance. Our research proposes a web-based service request and feedback system as a pragmatic solution to the limitations of current facility management (FM) processes with a case study of university residential complex. In practice, work orders and records are often misplaced resulting in lower efficiency and customer satisfaction. Information technology (IT) could be an important tool for reaching efficiency and effectiveness within operation and maintenance, provided that correct and relevant IT is applied. In this study, a model for stating information digitally with a web-based interface and identifying facility services management IT requirements is developed. For customer satisfaction, the end-user point-and-click graphical interface could allow residents to report facility problems using a problem fixture on a floor plan image, trace their work order in progress, view schedules for maintenance, and provide feedback for service online. The benefit for a FM department is that it can receive feedback on performance which would improve the quality of service and build a record of practical experiences. Moreover, this paper enhances the use of a structural practice for the identification of IT requirements which is essential in the pursuit of quality FM services for realization of sustainable buildings in the long run.},
 year = {2016}
}

Copy | Download

TY  - JOUR
T1  - A Development Framework to Support the Life Cycle Facility Management Information Services for Residential Complex
AU  - Jin Su Jeong
Y1  - 2016/12/16
PY  - 2016
N1  - https://doi.org/10.11648/j.jccee.20160101.15
DO  - 10.11648/j.jccee.20160101.15
T2  - Journal of Civil, Construction and Environmental Engineering
JF  - Journal of Civil, Construction and Environmental Engineering
JO  - Journal of Civil, Construction and Environmental Engineering
SP  - 34
EP  - 41
PB  - Science Publishing Group
SN  - 2637-3890
UR  - https://doi.org/10.11648/j.jccee.20160101.15
AB  - This research investigates the feasibility of web technology as a means of delivering facility information services for better support facility operation and maintenance. Our research proposes a web-based service request and feedback system as a pragmatic solution to the limitations of current facility management (FM) processes with a case study of university residential complex. In practice, work orders and records are often misplaced resulting in lower efficiency and customer satisfaction. Information technology (IT) could be an important tool for reaching efficiency and effectiveness within operation and maintenance, provided that correct and relevant IT is applied. In this study, a model for stating information digitally with a web-based interface and identifying facility services management IT requirements is developed. For customer satisfaction, the end-user point-and-click graphical interface could allow residents to report facility problems using a problem fixture on a floor plan image, trace their work order in progress, view schedules for maintenance, and provide feedback for service online. The benefit for a FM department is that it can receive feedback on performance which would improve the quality of service and build a record of practical experiences. Moreover, this paper enhances the use of a structural practice for the identification of IT requirements which is essential in the pursuit of quality FM services for realization of sustainable buildings in the long run.
VL  - 1
IS  - 1
ER  -

Copy | Download